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Sales Associate - Heathrow Terminal 5

  • Department: Beauty, Childrenswear, Fashion Accessories, Fine Watches & Jewellery, Foodhalls, Harrods Gift Shop, Home & Furniture, Menswear, Sports, Technology, Toys, Womenswear
  • Location: Heathrow - T5 London
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31676

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

 

About You
You are friendly and confident in speaking with customers. You’re intrigued in hearing people’s stories and you’re able to listen carefully to a customer’s request in order to meet their particular needs and exceed their expectations.

 

What to Expect
We have a large team across many terminals at the airport and more often than not, we find ourselves helping out terminals within the airports for coverage when needed. We all work the same shift pattern of two early shifts, two late shifts and then two days off between the hours of 5am to 10pm. That’s 38 hours a week across 365 days of the week (irrespective of bank holidays). You will get to meet people from all around the world passing through on their travels. Although we are based at the airport, we still provide the same level of exceptional service you would receive at our Knightsbridge store.

 

What is important? 
We are a close team that strive to do our best. Our managers are always supportive and approachable which makes our working environment amazing. There is always room to grow within the team amongst all the terminals. So many of our team members have been with us for years and to this day, they will say that they continue to learn and grow at our Harrods Airport boutiques.

 

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

People Stories
Being nice is good for your soul
Being nice is good for your soul
Enrico is the perfect example of delivering exceptional service. He will go the extra mile for every single customer wit...
A magical evening
A magical evening
We recognised our top sales associates from across the business who exceed expectations every day. They have provided am...
32 years on
32 years on
Here it is, 60 seconds with our Sales Associate Noori who has been with Harrods Airports since 1987.  Please, tell ...
The diary of a Personal Assistant
The diary of a Personal Assistant
  We managed to get a meeting into our fabulous Personal Assistant Stephanie’s diary. If you’ve ev...

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