Senior Insights Analyst

We are looking for an experienced Senior Insights Analyst who will use their creativity and initiative to help internal clients to explore new ways of communicating with our customers, and opportunities which will make a difference.

You will be supporting the Senior Loyalty and CRM Insights Manager in performing exploratory analysis, finding and recommending opportunities, and scoping requirements with other internal teams to drive projects forward. The business will consult with you to discover insight and receive suggestions that are realistic, actionable, and measurable.

About Us

As the world’s luxury emporium, we deliver a magical, memorable experience for customers. This makes us uniquely challenging for creative minds, to protect and grow our brand demands extraordinary composure, creativity and commerciality. Harrods’ global brand offers uniquely exciting challenges, and we nurture a supportive environment where creativity, resilience and commercial awareness make anything possible.

About You

Thanks to your technical and analytical expertise, you will demonstrate a real understanding of how to translate business trends, challenges and opportunities into customer-centric solutions, keeping in mind the business opportunities and risks, and you’ll have no problem breaking down big problems in order to tackle them.

You should have the ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience. You will have experience using customer or consumer data (Transactional, CRM, viewing, etc.), as well as significant experience measuring the performance of customer communications across multiple different delivery methods.

To be successful, you must have good knowledge of data visualisation tools such as Excel, SAS, Power BI, Tableau and will have strong coding skills (SQL, Python or R). Candidates with a background in Statistics, Mathematics, Computing or Science would be preferred.

Our promise to you

At Harrods, we pride ourselves on challenging conventional thinking and doing the seemingly impossible for customers. Share our positive approach and this will be a defining career move. You will gain experience across the business and have the freedom to make connections the way you want. Plus, you will be close to the heart of a creative team in which each week brings something new.

For our part, we will recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension, staff discounts of up to 33% on Harrods’ products, 25 days’ holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.