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Senior Product Manager

  • Department: Support & Infrastructure
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 12571

Reporting to the Head of Business Solutions, the Senior Product Manager will be responsible for the roadmap, and prioritisation of all digital initiatives at Harrods.

You will work with business stakeholders to communicate priorities, digital strategy, and ensure key requirements are clearly defined ensuring that Harrods offers an unrivalled user experience. You will own the roadmap for the Harrods ecommerce platform and manage the relationship with our partner (FPS), being the key point of contact for all initiatives from strategic projects to the continuous improvement roadmap.

You will work closely with all areas of the business to develop customer facing user stories, acceptance criteria and full business requirements. You will convey this vision onwards to both in-house and external delivery teams.

About Us

Harrods’ IT comprises of a broad and tailored offering to support out our luxury store in Knightsbridge, London and our Harrods.com website, as well as our wider Retail, Sales, Buying, Distribution, Fulfilment and Corporate functions. Our IT offering is supported by a mix of in-house technology and 3rd party partnerships, our success if defined by our integrated and united approach to a full IT operation. We are looking to adopt and implement best practices and ways of working to ensure that all our ITIL processes are both effective and efficient.

About You

You will be empowered and autonomous from day one, building your network and getting to grips with “how we do things” but also challenging us to lift the bar in a way that raises our ambition as a company. You must be able to adapt and work effectively with varied and changing situations, individuals or groups. The digital environment is fast paced and demanding; you will demonstrate the determination and ability to work under pressure whilst delivering high levels of performance and commitment to Harrods customers and colleagues.

We are looking for a demonstrable influencer and leader that will be able to:

  • Act as the central point of contact at Harrods with a holistic view of all projects and priorities with FPS, and build out the strategic project roadmap, discovery project roadmap and BAU roadmaps.
  • Deliver the vision; making appropriate trade-offs to adapt to changing business and customer needs or new insight and to deliver maximum value at pace whilst communicating progress, proactively managing risks & issues, and removing blockers.
  • Collaborate with a range of stakeholders to ensure alignment to prioritised outcomes and buy in to the strategy.
  • Clearly define user stories and acceptance criteria. Review and approve large requirements (Epics) and smaller requirements (Stories) based on feature strategy, including identifying NFRs and service transition requirements.
  • Manage relationships between internal and external parties, including agencies and vendors for specified initiatives.

Our Promise to you

No one gets slotted into a box at Harrods. We will encourage you to be yourself and bring your whole personality to work. Then, together, we will find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible. You will enjoy the support of a knowledgeable and experienced team and be part of a digital business transformation that will give you first-hand experience of IT analysis.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount, a season ticket loan and much more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.

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