Senior Sales Associate - Heathrow Airport

Our team is looking for a Sales Specialist in our Harrods store at Heathrow to create an unforgettable experience for visitors from all over the world. 

About the Role 

You’ll be responsible for providing world class customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand. 

You will be responsible for keyholding duties, ensuring the security and smooth opening and closing of the store, while also overseeing team operations. Additionally, you will take charge of preparing tills and cashing up at the end of shifts, ensuring accurate cash handling and reconciliation. Strong leadership skills and attention to detail are essential for this role.

Please note, due to the location of this role, all successful applicants will need to provide satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass.  

Due to the current demand on the Airport ID unit, new airside pass applications are currently taking approximately 5 months from point of application. Further details regarding timeframes will be provided at interview stage. 

About You 

With a retail background in senior sales, our expectations, standards and pace will stretch and develop you. We’re a friendly team that works together and shares the pressures, but don’t under-estimate the challenges. Ours is a fast-paced environment and you’ll need: 

• Previous experience within retail or customer service, in a team leader role with keyholding responsibilities. 
• The communication skills to make a quick, long-lasting impact in a highly skilled team. 
• A genuine interest and passion for Harrods. 
• Self-motivation to learn and develop your product and industry knowledge. 
• An out of the box thinking mentality, to surprise and delight customers with exceptional customer service and interpersonal skills. 
• A strong ability to work within a team. 
• Great organisational skills to keep the shop floor running smoothly. 
• Ability to work morning and evening shifts as well as weekends. 

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You 

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.  

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods