Stock Controller

Our Operations Team is an integral part of Fine Watches and Jewellery here at Harrods, and we are looking for a passionate Stock Controller to work with our team. 

About the Role

Our Stock Controllers are responsible for overseeing and controlling the end-to-end stock journey, ensuring the efficient and accurate flow of all own-bought goods in and out of the department. This will include accurate and timely verification of all deliveries, and thorough quality control, to ensure the right product is in the right place at the right time, in order to enhance the customer journey.

In addition to this you will also be responsible for:

• Keeping the Fine Watches vault tidy and clean, adhering to Health & Safety standards
• Scheduling and leading stocktakes and PI as required, coordinating all communication with Inventory and Audit teams and completing variance reports.
• Complete weekly review of negatives, invalids and SLoc within agreed SLA, actioning any relevant investigations and system moves, and escalating to Team Manager as appropriate
• Support the Stock Operative with best practice quality control across all stock deliveries
• Complete condition reports for all stock transfers in and out of the department
• Coordinate inbound and outbound stock movements with business stakeholders across RTV, photoshoots and in-store events
• Investigate and resolve all stock-related discrepancies, escalating to Team Manager as appropriate 
• Action the safe and secure dispatch of stock repairs to the Hallmarking Office and to Brands, following a full QC

About You

You will be passionate about the products, with experience in stock management. You will also be able to  develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities. 

You will also be:

• Proficient in SAP, Excel, Outlook and general Microsoft Office programmes
• Excellent time-management skills and the ability and willingness to multi-task
• Ability to perform duties effectively with minimum supervision and guidance
• Attention to detail whilst working under tight deadlines
• Confident communicator who is comfortable to converse and raise issues with Senior Managers and internal stakeholders

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods