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Our Transaction Services team are looking for a Transaction Assistant to join their fast-paced and diverse team. This role specialises in supporting the Retail teams across Harrods with their large and complex transactions while providing world-class customer service.
About the Role
In this role you will be responsible for supporting the retail team by providing expert advice and guidance both over the phone and in-person to ensure the correct procedures are followed for transactions to be completed successfully.
This role shall give you the opportunity to look after the customer service and transaction enquiries via email and phone calls, whilst liaising with stakeholders and clients alike.
This role requires you to work a shift pattern and will be based in the Harrods Knightsbridge office.
You will have excellent customer service skills and be confident the decisions you make will be in the best interest of our customers. You will ensure that you develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities.
You’ll also need:
- An interest in Anti Money Laundering and Customer Due Diligence.
- Excellent interpersonal and communication skills when liaising with both internal and external parties.
- Good PC literacy skills with understanding of Microsoft Office.
- The ability to multi-task and readily adapt to changing priorities, whilst ensuring customers are at the forefront of your decision.
- The ability to work under minimum supervision and perform duties effectively.
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
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