Transaction Services General Manager

We are currently recruiting for a General Manager for our Transaction Services team to ensure the smooth and efficient operation of the department responsible for all transactions that pass through our tills. Overseeing all aspects of transaction processing and related customer service functions, the General Manager for Transaction Services will optimise customer satisfaction and operational efficiency whilst maintaining a high level of compliance with company policies and statutory procedures.

About the Role 

As the General Manager for Transaction Services, you will lead a team of experts to deliver best in class service to customers, whilst ensuring financial and regulatory compliance is of the highest standard. Ensuring strict compliance with relevant legislation and maintenance of regulatory responsibilities, the General Manager will work closely with our security and compliance teams to keep customers, brands, and Harrods safe.

Developing Transaction Services to deliver outstanding results through continuous improvement, the General Manager will lead a high-performing team aligned with commercial and customer priorities. As the point of contact for our senior retail leadership team, the General Manager for Transaction Services will work with stakeholders and their team to troubleshoot and resolve customer issues, making sure these decisions also account for business strategy.

This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You 

You’ll come from a relevant industry such as banking or financial services, with proven experience handling high-value transactions and deep knowledge of compliance areas including AML, GDPR, KYC frameworks, sanctions and PEP screening, and transaction monitoring processes. You keep up to date with innovation within your industry with a future-focused and continuous improvement mindset. You are a proven people leader, able to engage and influence all levels of stakeholder.

You’ll also:

• Be a natural communicator, excelling at building relationships across the business and translating complex information into clear, actionable insights for both specialists and non-specialists
• Have an eye for detail and a data-driven mindset, using insights to identify risks, streamline processes, and influence key stakeholders
• Be compliance-obsessed, staying ahead of regulatory changes and embedding best practice into every process to ensure the highest standards are met without compromise
• Combine day-to-day delivery with long-term strategic thinking, exploring new ways to strengthen business resilience and add commercial value
• Be commercially astute, understanding both Harrods and the luxury market, able to position Transaction Service as a true competitive advantage for our in-house brands

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return for your hard work, you will receive some great benefits including: a competitive annual salary (plus annual KPI bonus), private healthcare, 25 days annual leave, up to 33% in-store discount, generous pension and great learning and development opportunities to help further your career.

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.