Waiter

Sales & Customer Service

• Greeting customers in a warm and friendly reception, remaining attentive throughout their visit, and providing customers with a prompt and efficient service;
• Maintaining an immaculate appearance by adhering to the Restaurants Grooming Standards while adhering to high hygiene standards. Your name badge should be worn at all times;
• Following the cash handling procedures and ensuring the customer is billed correctly;
• Having a full and comprehensive knowledge of the restaurant menu and allergens, wine list and any specials promotions and able to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards;
• Ability to take food and beverage orders in a professional manner, taking every opportunity to maximise sales in a discreet manner;
• Ability to organise and carry out all mise-en-place duties prior to and after service to the required standards;
• Ability to carry out the service of starters, main course, dessert, beverage and tea/coffee to the required standard;
• Ability to set-up and clear tables prior to, during and after service, ensuring that the highest standards are maintained;
• In conjunction with the management team, ensure that you provide hospitality against business standards and Guest Diner reports.

Operations

• Ability to take charge of a station,
• Ability to carry out any other reasonable tasks required by your Assistant Manager, Manager or Senior Management

• Supporting the Management team in their responsibilities in achieving the business objectives.
• Ensuring that the restaurant is set up for service by completing the restaurants daily tasks.
• Ensuring your station and the restaurant runs smoothly and that Harrods high standards of quality and service are maintained and productivity is maximised;
• Report any complaint or problem immediately and discreetly to the Supervisor/Restaurant Manager.
• Recording correctly all wastage daily.
• Ability to ensure that par stocks specified in the restaurant standards are correct and maintained at all times
• Awareness of the company policies and procedures;
• Being a team player by supporting and treating other employee with respect and courtesy.

• Deputising for the Bartender & host when required, ensuring continuity of service to the guest at all times
• From time to time you may be required to work in other areas of the business not usually required in your normal line of work at the request of your Manager.
• Flexible working 5 of 7

• Sales and customer service

Sales vs budget

NPS and Guest shopper

Guest’s satisfaction

Avg spend vs target

• Product

Food Safety

100% accuracy on Wastage record

At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, as brands are made by people, our people have a really important role to play.

We have five employee values that show us the way; We take pride, We Strive to Exceed, we are One, we are Human and We Build Trust. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.