Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
You have fantastic communication skills and take great pride in delivering exceptional customer service. You are very knowledgeable about all things beauty and are great at developing quick and long-lasting relationships. You may have experience working in spas or hotels.
What to expect
You will support the Sales Manager to achieve the highest level of sales and service via the three mediums, Beauty Concierge, Facial treatments and Events via the two masterclass spaces. You will identify opportunities to curate events which will be compelling for customers from an experience, education and commercial perspective. You will also be operationally responsible for the execution of activity. You will coach and develop the team to drive sales and leverage all beauty brands and services available to achieve the Beauty plan
What is important?
To be successful you will be able to develop exceptional relationships with stakeholders, beauty brands and customers alike. You will always stay positive, suggesting and implementing swift solutions. Most of all, you will need to have a lot of energy and sense of fun.
Our promise to you
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.