Assistant Manager (Ecommerce Queries)

We are looking for an experienced and motivated Warehouse Assistant Manager dedicated to the .com query managment to join our Distribution Centre in Thatcham. Our Assistant Manager will play an integral role in the delivery of our online day to day operations for our distribution centre, we work together, and we win together in bringing moments of magic to our customers.

This position works varied shifts between 7am-11pm Monday to Sunday and with regular weekend work.

About Us

Our distribution team is a vital part of the Harrods success story, and you are one step closer to joining a world class team based in Knightsbridge. Our 340,000 square foot warehouse in Thatcham is at the heart of our international distribution service and a key cog in ensuring a seamless experience for our customers.

About You

You will be an experienced people manager accustomed to ensuring delivery of team KPI’s, objective and operational standards for Health & Safety, compliance and working practises. You will be fully conversant with using Kronos/Workday time and people management tools and our Supply chain system, SAP. You’ll be an ambassador for busines improvement, regularly reviewing procedures for improvements in efficiency and working practices and ensure that any recommendations are measured and implemented in conjunction with the Manager. You will ultimately ensure that every facet of the .com operation is carried out successfully and in line with expectations.

What to expect

As an Assistant Manager you will manage a team in the efficient and smooth onward flow of goods through the supply chain specifically for our ecommerce distribution, providing the level of service excellence that Harrods is renowned for. To deputise in the Manager’s absence, you should be a role model for your team and ensure Harrods standards are being met during every shift. 

You will support your Manager in the day to day running of the department ensuring that all KPI’s, objectives and customer expectations are met.  The Assistant Manager should act as a role model for the rest of the team and actively promote and maintain Harrods standards and deputise for the Manager in their absence. This role will be a key people manager, balancing operational delivery with effective development of the individuals in your team.

Our promise to you

If you are looking to take the next step in your career with a focus on supply chain distribution, this role will open doors for you. As well as training and on the job learning to ensure you can deliver excellence in your role every day, we offer great pathway opportunities to develop your career in an environment unlike any other.

More immediately, you’ll benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, access to our onsite canteen, up to 33% in-store discount and a season ticket loan.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram