Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
You will be responsible for supporting the Manager in the consistent delivery of the retail, client and employee engagement strategy to achieve business goals whilst being an ambassador for the Harrods brand. You will drive and support the team to fit and alter garments to a luxury standard expected for our customer. You will have previous management experience and relevant technical knowledge within the fashion industry such as pattern cutting and garment construction/quality. You will be confident in people management and policies as well as being computer literate.
What to Expect
You will be responsible for managing a team of experienced fashion fitters to deliver an exceptional fitting service to our customers. You will drive the service through the KPI’s and SLA’s for the team whilst adhering to the daily sales targets. You will be working in a fast paced environment which is constantly changing and it is important to find creative solutions to any problem with a can-do attitude.
What is Important
The Bespoke Alterations team consists of Quality Controllers, Tailors and Fitters and it would be necessary to understand the complete service journey. We are very much team focused and we believe that sharing success makes for a happy work environment.
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.