Café Manager – H Café - Henley

We have opened our first Harrods stand-alone café destination outside our Knightsbridge home in the centre of Henley. H Café opened in 2019 and offers a delicious menu of dine in and dine out options.  Located in Market Place, the H Café also operates as a lifestyle destination; showcasing a curated range of gifting options across food, drink and home accessories.

This new destination will deliver a more flexible experience to our customers and this new approach to luxury retailing will provide them the opportunity to have orders from Harrods.com, delivered and returned to H Café via click and reserve.

We’re looking for a General Manager to lead the team and overall cafe to success. You will be integral in our mission to bring moments of delight to our customers in the Thames Valley. As well as being a natural born leader, you will also be commercially driven and passionate about delivering exceptional customer service.  

You will be fully flexible working 39 hours per week (including weekends) and come from a hospitality background. If you have some retail experience as well, even better.  

Your responsibilities:

• Leading a team of 12 to exceed business expectations
• Implementing the retail sales and service strategy through the consistent delivery of your agreed actions
• Being accountable for the full P&L, working to ensure budgets are met and profits are maximised

All our employees play a vital part and therefore we offer:

• A competitive salary package
• 25 days holiday pay (excl. Bank Holidays) and a birthday holiday
• Excellent store discount and on the high street
• Generous pension scheme
• Career development and lots of training opportunities

As well as our benefits package, our invitation is to join something exceptional and elevate your unique contributions into an art form; to act with grace and courtesy, push for greater and exceed expectations. We will journey with you, supporting your success in every way we can. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.