Client Experience Assistant

Our mission is to exceed the needs and aspirations of our customers to create memorable and everlasting moments for them. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About you

As a Client Experience Assistant you will be responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breath of Harrods Services.

For us it’s really important to have a genuine approach and make sure all enquiries are looked after and responded to.

You will be composed, warm and friendly with excellent organisational skills, proactive and capable of working with incomplete information, but also possess team work skills as this will be a key part of your role within By Appointment.

In this role it will be important to always be up to date with developments across the store as you will be seen as the first point of contact to our customers.

What to expect

We are on an exciting journey to become the world’s greatest VIP service and are brought together by one clear purpose ‘The Art of the Possible’. Our By Appointment team are together making the impossible, possible by creating magic to our customers across all areas in the store.

What is important?

Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that we can be the best shopping destination for tailored VIP services in the world – when we work together we are unstoppable. We’re leading the way with making anything possible and we will need someone who shares the same values and will do anything for their customers as much as colleagues. Together we are one.

In return for your hard work and dedication, we offer the following benefits:

• Generous store discount - up to 33% off in-store.
• 31 days holiday pay Inc. Bank Holidays and a birthday holiday
• Delicious staff canteen at discounted price
• A fast-paced and exciting working environment
• Career development and lots of training opportunities

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.