Core Services Lead

We are looking for a Core Services Lead to join out IT team here at Harrods. This role will lead an support a campus-wide network infrastructure spanning wired, wireless, and voice services.

This role is 5 days in the office at Knightsbridge

About the Role

This is a hands-on leadership role with accountability for operational excellence, team performance, and the reliability of business-critical network services across retail, warehouse, and head office environments.

Job Responsibilities

• Provide end-to-end configuration, onboarding, and ongoing support for concessionaire and partner networks
• Maintain and enforce cabling and infrastructure standards, ensuring full compliance with M&E specifications
• Monitor and optimise power utilisation, UPS capacity, and environmental conditions such as cooling
• Demonstrate advanced troubleshooting and fault resolution, ensuring rapid restoration of services

About You

The ideal candidate will possess strong technical expertise with a comprehensive understanding of network architecture and design principles as well as maintain a strong customer service focus when engaging with both internal and external stakeholders.

It is important that you can communicate clearly and concisely, translating complex technical concepts into accessible language for diverse audiences and remain flexible and adaptable, responding effectively to changing priorities and business needs

You will also have the following;

• Strong subject matter knowledge of LAN/WAN Networking, Wireless Networking, Network Security
• Previous experience managing and coaching a team
• Excellent time management, effectively balancing multiple priorities and meeting tight deadlines, including during peak operational periods
• Knowledge of VPN technologies, including DMVPN and IPsec
• Basic scripting and automation capability

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.