CRM Insights Analyst
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
We are looking for an experienced CRM Analyst who will use their creativity and initiative to help internal clients to bring customer insight and relevance to their communications and to truly understand what we can learn about the customer using analysis and evaluation.
About us
As the world’s luxury emporium, we deliver a magical, memorable experience for customers. To protect and grow our brand demands extraordinary composure, creativity and commerciality. Harrods’ global brand offers uniquely exciting challenges, and we nurture a supportive environment where creativity, resilience and commercial awareness make anything possible.
About you
Thanks to your technical and analytical expertise, you will demonstrate a real understanding of how to translate business trends, challenges and opportunities into actionable recommendations, keeping in mind the business opportunities and risks. You’ll also be responsible for bringing project work together and developing new ways of looking into our campaigns – measuring impact versus control groups, A/B tests, and determining and explaining uplift where possible. You will support decision making with teams including CRM, Creative, Content, Marcomms and Harrods.com, across our Digital and Strategy directorate.
To be successful, you must have good knowledge of Excel, PowerPoint and SQL, and preferably experience of using Google Analytics too. Candidates with a background in Statistics, Mathematics, Science or Marketing would be preferred. More specifically, we’re looking for someone with:
- Experience analysing and measuring highly personalised omnichannel CRM activity and customer journeys.
- Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience and to make clear recommendations as a result of those insights.
- Experience using customer or consumer data (Transactional, CRM, viewing, etc).
- Strong analytical skills and experience of working with large volumes of data.
- Familiarity with statistics, linear algebra, probability theory, regression models and some knowledge of predictive and non-predictive models.
- Creative problem solver with an inquisitive and logical approach.
Our promise to you
At Harrods, we pride ourselves on challenging conventional thinking and doing the seemingly impossible for customers. Share our positive approach and this will be a defining career move. You’ll gain experience across the business and have the freedom to make connections the way you want. Plus, you’ll be close to the heart of a creative team in which each week brings something new.
For our part, we’ll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods’ products, 25 days’ holiday and your birthday off.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Belonging & Inclusion
At Harrods, we embrace a broad definition of diversity, from gender, sexuality, ethnicity, disability, background, and experience to other dimensions such as lifestyle and family responsibilities.
Our goal is to increase the representation of all dimensions to reflect the customers we serve and the increasingly diverse and global marketplace we operate in.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are now looking for an experienced and strategic Buying Manager to lead our furniture department in our Home division. This role is a 12-month fixed term contract. About the Role In this key leade
Reference
VAC- 47392
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Here at Harrods, we currently house more celebrity chefs, exclusive dining brands and unique food halls than any other location in the UK. As a Pastry Chef de Partie you will be joining a passionate,
Reference
VAC- 47301
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Permanent
Description
Our Distribution team is now looking for a dedicated Warehouse Operative to support the seamless operation of our state-of-the-art hub in Thatcham. As part of the wider Supply Chain function, this rol
Reference
VAC- 34962
Expiry Date
01/01/0001
Job managed by:
Sarah ManningJob managed by:
Sarah ManningSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Here at Harrods, we currently house more celebrity chefs, exclusive dining brands and unique food halls than any other location in the UK. As a Pastry Commis Chef you will be joining a passionate, sup
Reference
VAC- 47509
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Our Food and Safety team are now looking for a new Quality Assurance Operative to join their experienced team in our Harrods Knightsbridge production kitchen. About the Role As a Quality Assurance Ope
Reference
VAC- 47247
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our Food and Safety team are looking for a new Quality Assurance Operative to join their experienced team in our Harrods Knightsbridge production kitchen. About the Role As a Quality Assurance Operati
Reference
VAC- 47245
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our Food and Safety team are looking for a new Quality Assurance Operative to join their experienced team in our Harrods Knightsbridge production kitchen. About the Role As a Quality Assurance Operati
Reference
VAC- 47243
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are recruiting for an Assistant Merchandiser. This is a fixed term contract until August 2026.About the Role As an Assistant Merchandiser, you’ll support the Merchandiser in planning and trading wi
Reference
VAC- 47219
Expiry Date
01/01/0001
Job managed by:
Freja KaneJob managed by:
Freja KaneSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Our Night Chefs are an integral part of our award-winning production kitchen. They ensure that our world-class food halls and deli counters are stocked with mesmerizing products ready for our customer
Reference
VAC- 47156
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for a Paid Media Executive to join our digital team here at Harrods. The purpose of the role is to support the business in executing paid media campaigns across various platforms.About
Reference
VAC- 46941
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanRead our insights

Content Type
EventsPublish date
07/17/2025
Summary
H beauty and our LGBTQIA+ Network proudly stood together at Bristol Pride 2025, celebrating inclusivity, self-expression and community. #TogetherHarrods

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and
Recently viewed jobs