Customer Insights Analyst job in

Job type Full Time

Location: Hammersmith

Sector: eCommerce, Digital and Insights

Contract type Permanent

This vacancy has now expired. Please see similar roles below...

We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities

About Role

As the Customer Insights Analyst, you will be delivering business benefit and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high performing team, a larger and extraordinary new space, and best-in-class technology for clientelling

You will also;

Work with Data Science teams to optimise our existing predictive models to identify HNW clients, as well as identifying future opportunities for automation.

Train business users to ensure everyone has the knowledge and skills to access and leverage our key self-serve customer dashboards within Private Shopping areas.

Support the Senior Insights Manager in scoping and running exploratory insights projects for key business stakeholders

Utilise data visualisation tools to communicate insights to stakeholders in a clear and concise manner.

Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio.

About You

The ideal candidate will have previous experience using customer or consumer data (Transactional, CRM, clientelling, etc.) as well as practical experience with SQL. It is important that you have strong analytical skills and experience of working with large volumes of data and are also able to demonstrate sound commercial awareness.

You will also have the following;

Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.)

Excellent presentation and communication skills, both in person and virtually

Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience

Great stakeholder management skills

Excellent time-management skills, and flexibility and readiness to adapt to changing priorities

About Us

Harrods is one of the world’s leading luxury department stores, and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career through the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including work at our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Hybrid at Harrods

At Harrods, we understand that every role is different. That’s why our approach to hybrid working is flexible. Some colleagues are fully on-site, while others split their time between the office and home – this is what we call ‘Hybrid’.

We believe in the value of coming together to connect, collaborate and learn, while also appreciating the benefits of focused work from home. Most hybrid roles involve being on-site at least three days a week, depending on business needs.

List #1

Related jobs

Studio Assistant

Salary

Location

City Road

Job Type

Full Time

Sector

eCommerce, Digital and Insights

Contract Type

Fixed Term

Description

Join our dynamic team as a Studio Assistant at Harrods, where you'll play a pivotal role in supporting our creative and e-commerce shoots across multiple locations. This is a fixed-term contract until

Reference

VAC- 46108

Expiry Date

01/01/0001

Job managed by:

Sarah Manning

Job managed by:

Sarah Manning

Digital Analyst

Salary

Location

Hammersmith

Job Type

Full Time

Sector

eCommerce, Digital and Insights

Contract Type

Permanent

Description

We’re looking for a Digital Analyst to join our Digital Analytics team at Harrods. In this role, you’ll interpret, report on, and analyse digital performance data, while playing a key role in our test

Reference

VAC- 46157

Expiry Date

01/01/0001

Job managed by:

Matthew Shepherd

Job managed by:

Matthew Shepherd

List #1

Read our insights

Mental Health Awareness Week 2025: Zarah

Teaser

Belonging & Inclusion

Content Type

News

Publish date

05/14/2025

Summary

As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Teaser

As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can shape and support our mental health, and Zarah’s reflection is no exception. Zarah, Enterprise Integrity Control Manager and Vice-Chair of the Mental Wellbeing Network at Harrods, shares a deeply personal journey. From the sudden loss of a close one to finding healing through connection, community, and everyday

Mental Health Awareness Week 2025: Meg

Teaser

Belonging & Inclusion

Content Type

News

Publish date

05/13/2025

Summary

As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Teaser

As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and balance in their lives. Today, we’re spotlighting Meg, Food Technologist, who opens up about her mental health journey. From a diagnosis in her teens to the daily habits, therapy, and support systems that keep her grounded today.

Mental Health Awareness Week 2025: Edward

Teaser

Belonging & Inclusion

Content Type

News

Publish date

05/12/2025

Summary

As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser

As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and balance in their lives. We sat down with Edward, Photography Manager at Harrods, to talk about how he manages mental well-being in a fast-paced creative environment - and why Saturdays with his kids mean everything.

Mental Health Awareness Week 2025: Allison

Teaser

Belonging & Inclusion

Content Type

News

Publish date

05/09/2025

Summary

As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser

As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and balance in their lives. We sat down with Allison, Safe Deposits Manager at Harrods, to talk about how a life-changing diagnosis reshaped her perspective on mental well-being – and why community, faith, and small everyday moments continue to keep her grounded.

RISE Programme

Teaser

Learning & Development

Content Type

Events

Publish date

04/08/2025

Summary

"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide

Teaser

We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confidence to take on new challenges and reach their full potential. Through a combination of self-guided learning, interactive virtual sessions, and in-person workshops with industry experts and our Talent Development team, we’re empowering colleagues to become future leaders.

Uniquely You: Geoff Hooton

Teaser

Uniquely You

Content Type

News

Publish date

04/08/2025

Summary

As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as t

Teaser

As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as transport compliance and trainer at Thatcham, Geoff has plenty of fascinating stories to tell. Today, he chats to The Basil Street Journal about his motorhome, his love for books – and his proudest moments at Harrods

Uniquely You

Uniquely You: Analius Silva

Teaser

Uniquely You

Content Type

Career Stories

Publish date

04/08/2025

Summary

A native of Venezuela, Analius has lived in London for over 10 years and worked at Harrods for seven of them. We ask her for her current TikTok and TV obsessions, style go-tos and what culin

Teaser

A native of Venezuela, Analius has lived in London for over 10 years and worked at Harrods for seven of them. We ask her for her current TikTok and TV obsessions, style go-tos and what culinary delights tickle her tastebuds. Here is her download on K-dramas, comfort dishes, church choir and beyond…

Uniquely You

Neurodiversity Celebration Week 2025

Teaser

Belonging & Inclusion

Content Type

Events

Publish date

03/26/2025

Summary

Our Neuroinclusion Network at Harrods was proud to host its inaugural panel discussion in honour of Neurodiversity Celebration Week. Led by our Partnerships Director, Alex Unitt, the pan

Teaser

Our Neuroinclusion Network at Harrods was proud to host its inaugural panel discussion in honour of hashtag Neurodiversity Celebration Week. Led by our Partnerships Director, Alex Unitt, the panel explored the personal journeys of our speakers and the vital role neurodivergent colleagues play in fostering an inclusive and dynamic workplace, marking the start of many important conversations to come. #TogetherHarrods 💚

WWF Earth Hour 2025

Teaser

Our Promise & Values

Content Type

News

Publish date

03/26/2025

Summary

WWF Earth Hour 2025 At Harrods, we were proud to take part in WWF Earth Hour on March 22nd, reinforcing our commitment to building a more sustainable future. This year’s theme, “Create

Teaser

At Harrods, we were proud to take part in WWF Earth Hour on March 22nd, reinforcing our commitment to building a more sustainable future. This year’s theme, “Create the Biggest Hour for Earth,” inspired us to challenge our Harrods colleagues to share how they spent their hour and we’re excited to see the impact they’ve made.

Harrods x WEST Youth Zone

Teaser

Belonging & Inclusion

Content Type

News

Publish date

03/26/2025

Summary

At Harrods, giving back to our community is a key part of our ESG strategy. As a founding partner of WEST Youth Zone, we are proud to support their incredible work in empowering

Teaser

At Harrods, giving back to our community is a key part of our ESG strategy. As a founding partner of WEST Youth Zone, we are proud to support their incredible work in empowering young people and helping them reach their full potential. Through colleague-led fundraising events, charity raffles, and donations to WEST’s Glow and Grow programme, we are committed to making a positive impact.

2025 Women to Watch: Lindsay Calderwood

Teaser

General

Content Type

News

Publish date

03/20/2025

Summary

2025 Women to Watch in Hospitality, Travel, Leisure & Retail Index. We are delighted to share that Lindsay Calderwood, Head of Digital Brand Partnerships, has been recognised in the Wi

Teaser

We are delighted to share that Lindsay Calderwood, Head of Digital Brand Partnerships, has been recognised in the WiHTL & Diversity in Retail’s 2025 Women to Watch in Hospitality, Travel, Leisure & Retail Index.

Careers

International Women's Day 2025

Teaser

Belonging & Inclusion

Content Type

Career Stories

Publish date

03/06/2025

Summary

For #InternationalWomensDay this year, we’re shining a spotlight on colleagues across Harrods. We’ve asked them to share their achievements, proud moments, and the diverse roles they hold

Teaser

For International Women's Day this year, we’re shining a spotlight on colleagues across Harrods. We’ve asked them to share their achievements, proud moments, and the diverse roles they hold within Harrods. Wishing everyone a wonderful International Women’s Day.

View all

Send me a message

Customer Insights Analyst

This vacancy has expired

This vacancy has now expired. Please see similar roles below...

Hybrid at Harrods

Quick links