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Customer Service Adviser

  • Department: Customer Service
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 4801

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About You
You love customers! You take time to listen to customers carefully and attend to their needs and exceed their expectations. You’re a clear communicator who is not shy in building strong relationships with customers.  Your written skills are just as good as your verbal skills and you’re a problem solver. You also have experience in handling social media queries.

What to Expect
We have a large Customer Service team based at our head office in Hammersmith. A customer service adviser at Harrods in Hammersmith does not attend to customer queries face to face. Instead, they build and maintain strong relationships with customers via telephone, emails and social media platforms. Our customer requests and queries vary and we attend to all cases no matter how big or small, with the same level of exceptional service.

What is important? 
Our team is very much a team! We work very closely together always helping each other out when needed. We have a great work life balance and our rota is very fair across the team. We share our successes and always share our stories of how we exceeded our customers’ expectations – that’s what drives us!

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

People Stories
I started as an Assistant Manager
I started as an Assistant Manager
My name is Steven, I’ve been working at Harrods for two and a half years. I started as an Assistant Manager in Toy...
One opportunity can change your career
One opportunity can change your career
I’m Errol, the Continuous Improvement Manager at Harrods. This is my career story.   It all started in May 20...
Proud Father
Proud Father
I'm Alex, the Creative Visual Director at Harrods. Put simply, I’m responsible for ensuring our store always looks...
My three month journey by Cheng
My three month journey by Cheng
Three months into my brand new role as a Customer Service Advisor and my first time living in London has flown by. I&rsq...

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