Accessibility Links

Customer Strategy Analyst

  • Department: CRM
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 30644

Help write the next chapter in this history of our iconic business. Despite a tough retail environment, we have grown massively in recent years and we believe the next period of growth will be powered by analysts like you, who can help us to understand customer behaviour and to communicate with the right customers about the right topics. Help us inspire people with the garden of possibilities inside Harrods!

You will be supporting the Customer Engagement Team in designing communications strategies, campaign planning and measurement of the impact of communications. The business will consult with you to discover insight and receive suggestions that help us to communicate effectively with the millions of customers with whom we have often deep and long lasting relationships.

You’ll work in a new and exciting Customer Strategy Department alongside brilliant analysts, strategic thinkers and customer research professionals - at the heart of decision-making across the business. You’ll also get to work with and learn from one of the best data science / economics professors in the world to learn or to grow your skills in causal inference and understanding the impact of activities using ‘clinical trial’-like methodologies.

Thanks to your technical and analytical expertise, you will demonstrate a strong understanding of how to translate business trends, challenges and opportunities into campaign targeting and benefits, keeping in mind the business opportunities and risks. You’ll also be responsible for bringing project work together and developing new ways of targeting and measuring the impact of our campaigns.

To be successful, you must have both strong experience of and a passion for SQL. You must be proud of what you know but also keen to take your abilities to the next level. We’ll teach you the rest. Candidates with a background in Statistics, Mathematics, Science or Marketing would be preferred.

If you have the skills we’re looking for, apply online today.

People Stories
Show off your skills – you’ve got this
Show off your skills – you’ve got this
We met up with our Marcomms Exec, Katy. Starting her career at Harrods in Feb 2016 as an Internal Communications Executi...
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by independent HR certification organisation the T...

We are proud to have been awarded