Digital Sales Administrator

We are currently looking for a Digital Sales Administrator to join our Rolex team within our Fine Watches Department. Within this role, you will support the operation of all Rolex enquiries, providing a market-leading digital service.

About the Role

As a Digital Sales Administrator, you will develop and transition clients from digital enquiries to physical clients, host appointments and complete sales, as well as providing administrative support for the day-to-day running of the Rolex boutique. It will be your responsibility to respond to all enquiries in line with the brand expectations and ensure a smooth and professional handover of clients from digital to physical interactions in the boutique.

Other responsibilities of this role include:

• Ensure all SOP documents are up to date, signed and adhered to by the Rolex team.
• Hosting appointments and completing sales with clients that you have converted from digital to in person clients.
• Work towards sales targets.
• Maintain transparent and effective communication channels with the direct team.
• Manage all Rolex returns including stock repairs and warranty replacement.
• Assist with quarterly stock takes and serial number stock takes.
• Assist with maintaining the integrity of the stock file within Rolex.

About You

We are looking for someone who is able to multi-task, is flexible and adaptable in accordance with changing priorities throughout the working day. We are looking for someone who is passionate about becoming an expert in the field, working as a team and supporting the wider division.

You will also:

• Have excellent working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Have a commercial mindset and be sales driven.
• Have strong experience within luxury retail and sales.
• Work with a high attention to detail and use your knowledge to resolve issues and repairs.
• Have strong communication skills, both written and verbal.
• Be highly organised to manage and organise Rolex administration and complete daily tasks.
• Have a passion for delivering exceptional customer service.
• Develop a thorough understanding of all Rolex processes to carry out related tasks proficiently.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods