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Digital Marketing Assistant - Fixed Term Contract

  • Department: CRM
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Fixed Term
  • Job reference: VAC- 6996

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About you

You are curious, open minded and a fast learner. You are able to assess a situation seeking multiple perspectives. You are detail oriented and always look for process efficiencies. You’re a team player and a great communicator.

What to expect

You will support the channel leads in successfully executing (from briefing to deployment) all customer communications.  These communications will be delivered via email, direct mail, SMS or social media and will deliver against both customer and business requirements.

You will be integral in evaluating the performance of the campaigns through IBM Watson reporting, to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging.

Another part of the role entails thoroughly testing communications before they are sent to our customers to ensure the customer experience is best in class. You will provide vital technical and operational support to the Performance Marketing team in relation to campaign deployment and all associated campaign processes – to ensure campaigns are output on the correct date/time and resolve any production issues.

This is a Fixed term contract until the end of February 2020.

What is important?

Our team is reliable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

The successful person will be proficient in SQL, Excel, PowerPoint and have knowledge of IBM Watson for Campaign Management.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

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