E-Commerce Operations Executive

We have an exciting opportunity for an E-Commerce Operations Executive to join our Digital team here at Harrods. You will be responsible for driving continuous improvement in the customer / user experience across all operational areas.

About The Role

As the E-Commerce Operations Executive you will take full ownership for key activities and projects; scoping out the associated work, stakeholders and required resources, whilst managing the timeline against key milestones. You will drive project work and conversations to ensure all key activities and projects are delivered on time, whilst communicating roadblocks until they have been resolved

You will also;

• Manage stakeholders (Project Managers/Business Owners) relationships effectively to ensure they are clear on the status of any Digital Operations actions/challenges/progress for any business wide projects
• Organise and lead the thorough testing of any new systems, processes or training material to ensure the solution is fit for purpose, and defects or issues can be resolved before roll out
• Proactively identify performance gaps and highlight potential solutions to improve the quality of service given to our customers
• Own the continual improvement of processes; ensuring they are up to date, efficient, fit for purpose, clearly documented, and communicated to the relevant teams

About You

The ideal candidate will have a strong customer focus with an understanding of what constitutes an excellent customer experience. It is important to have excellent communication skills, both written and verbal, with the ability to communicate “up” confidently and appropriately accurate.

We are looking for someone who is highly analytical with the ability to use data to pull together a story, this is key as you need to be able to look at large data sources and see trends.

You will also;

• Strong presentation skills
• Continuous improvement mindset
• Fully adept with all Microsoft packages and Visio (Excel – minimum intermediate level)
• Attention to detail

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a generous company pension, private medical insurance, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food halls and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods