Front of House Coordinator
- Full Time
- Knightsbridge
- Sales Associate
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
The Wellness Clinic within Harrods, is looking for a Front of House Coordinator to manage the front desk operations in this luxury space. The Wellness Clinic unites the world’s best remedial, aesthetic and wellbeing specialists all under one roof and attracts Harrod’s exclusive clientele.
The Front of House Coordinator is responsible for delivering exceptional results through exceptional experience and service for all customers. The role covers both customer facing reception desk duties and call centre administration duties and taking bookings and enquires via telephone and email.
About The Role
You’ll be responsible maintaining the highest standards of discretion and confidentiality on the front desk. You’ll act as the first point of contact for all customers visiting the Wellness clinic ensuring customers are greeted upon arrival and they receive a warm welcome experience.
The Wellness Clinic provides an extensive treatment and product list. From dermatology to beauty acupuncture, full-body cryotherapy to mindfulness, the collection of bespoke services blends technology with ancient healing techniques for a truly holistic and harmonious approach to optimum health and wellbeing.
You will be required to learn, understand and effectively communicate this to our clientele. In this role, you’ll issue medical forms and ensure they are completed in full and returned in advance of appointments.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
About You
You’ll be proficient in appointment management with an ability to multitask IT systems with complete accuracy. You’ll have previous experience working in the luxury market with exposure to a high-end clientele, with an understanding the importance of discretion. You’ll also need:
• An extensive knowledge of the medical, health and aesthetic field and the standard treatments offered.
• The ability to be discreet, empathetic and provide impeccable customer service.
• Excellent standard of written and spoken English.
• An understanding of medical terminology (beneficial).
• The ability to multitask, being able to switch with ease from reception desk to administration and phone/email enquiries.
• The ability to develop good professional relationships with the practitioners and doctors.
• An extensive knowledge of the medical, health and aesthetic field and the standard treatments offered (beneficial).
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Sales Associate
Contract Type
Fixed Term
Description
We are looking for an exceptional Reservations Advisor to join us on an Fixed Term Contract in the Beauty Department. Based in our contact centre in our Harrods Headquarters in Hammersmith, this offic
Reference
VAC- 47025
Expiry Date
01/01/0001
Job managed by:
Megan HargreavesJob managed by:
Megan HargreavesSalary
Location
Location
Knightsbridge
Job Type
Part Time
Sector
Sales Associate
Contract Type
Permanent
Description
We’re currently looking for a part-time Caviar Brand Specialist to join our bustling Food Halls team for two days per week. Working on our Fish counter as part of a wider team, the Caviar Brand Specia
Reference
VAC- 45275
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe.Are you passionate about conte
Reference
VAC- 47020
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. As a Sales Associate within o
Reference
VAC- 44317
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
We’re currently looking for a full time Sales Specialist to join our prestigious Wines & Spirits department. With Harrods’ Wines & Spirits department being home to over 1,400 wines and 400 varieties o
Reference
VAC- 46474
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within our state-of-the-art Technology division, you’ll enjoy a package that includes a salary of £27,895 + commission, as well as access to our renowned Harrods benefits, includi
Reference
VAC- 30175
Expiry Date
01/01/0001
Job managed by:
Lucy GovanJob managed by:
Lucy GovanSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
As a Sales Associate within our Rolex Certified Pre-Owned department, you will be responsible for creating world class customer experiences for each and every client within our Rolex boutique in Harro
Reference
VAC- 45574
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe.Are you passionate about fashi
Reference
VAC- 22430
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
Our Harrods Menswear department is looking for outgoing, creative and engaging sales associates, creating a magical, personalised experience for our customers, whilst being a leading destination for t
Reference
VAC- 37290
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
We are recruiting passionate Product Demonstrator to join our exciting Kitchen and Household department. The Product Demonstrator is responsible for creating magical, memorable moments of delight and
Reference
VAC- 44586
Expiry Date
01/01/0001
Job managed by:
Lucy GovanJob managed by:
Lucy GovanRead our insights

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser
Learning & DevelopmentContent Type
EventsPublish date
04/08/2025
Summary
"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide

Teaser
GeneralContent Type
NewsPublish date
04/08/2025
Summary
As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as t

Teaser
Early CareersContent Type
Career StoriesPublish date
04/08/2025
Summary
A native of Venezuela, Analius has lived in London for over 10 years and worked at Harrods for seven of them. We ask her for her current TikTok and TV obsessions, style go-tos and what culin

Content Type
EventsPublish date
03/26/2025
Summary
Our Neuroinclusion Network at Harrods was proud to host its inaugural panel discussion in honour of Neurodiversity Celebration Week. Led by our Partnerships Director, Alex Unitt, the pan

Teaser
GeneralContent Type
NewsPublish date
03/26/2025
Summary
WWF Earth Hour 2025 At Harrods, we were proud to take part in WWF Earth Hour on March 22nd, reinforcing our commitment to building a more sustainable future. This year’s theme, “Create
Recently viewed jobs