Fulfilment Assistant

We are looking for a highly organized and detail-oriented Fulfilment Assistant to join our dynamic Furniture Fulfilment team here at Harrods.

About the role

In this essential role, you will manage the complete lifecycle of customer Sales Orders (SOs) from order creation to successful delivery, ensuring smooth operations, timely fulfilment, and exceptional customer communication.

Key Responsibilities:

• Handle domestic and international customer Sales Orders, consolidating multiple orders for individual clients as needed.
• Proactively communicate with customers about order status, potential delays, and delivery expectations.
• Manage the vendor confirmation process, ensuring every Purchase Order (PO) is confirmed within 48 hours and corrections are made promptly.
• Oversee the invoice process, ensuring accurate PO amendments and timely invoice payments within the settlement period.
• Process balance payments for outstanding customer orders, collaborating with our Transactions team.
• Produce daily and weekly reports on various aspects of the fulfilment process.
• Build and maintain effective relationships with vendors, the buying team, retail staff, delivery teams, and stock operations.
• Process Stock Transfer Orders for furniture sold in-store, supporting stock management queries with the buying and stock operations teams.

About you

You will have:

• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in data management systems with basic SAP knowledge and intermediate Excel skills highly desirable.
• Excellent communication skills for interacting with customers and internal teams.
• Previous experience in order management, fulfilment, or a similar role is a plus.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods