General Retail Manager

Join our dynamic team at Harrods and take on the role of General Retail Manager within our esteemed Retail Services Division. As the foundation of our customer experience, you will oversee a diverse range of essential services including Gift Wrap, The Lobby, Valet Parking, Green Team, and Concession Service Partners, ensuring that each interaction leaves a lasting impression.

About the Role

As a General Retail Manager, you will spearhead the strategic direction of our Retail Services, driving growth and innovation while maintaining our unparalleled standards of excellence. Your leadership will be paramount as you inspire and guide our dedicated teams towards operational excellence, setting clear priorities and fostering a culture of continuous improvement.

About you

We are seeking a seasoned operational leader with a proven track record of managing high-performing teams. Your visionary approach will be instrumental in expanding our service offerings and maximising commercial opportunities. With autonomy and initiative, you will navigate complexities and chart the course for success in a dynamic retail environment.

You will also:

• Possess exceptional multitasking abilities and the confidence to navigate challenges independently.
• Have emotional intelligence and self-awareness which will enable you to adapt your leadership style to suit the needs of the team and the demands of the operation.
• Be resilient and tenacious, you understand that you lead service operations that require daily guidance to achieve the consistency and standards our customers expect from these services.  This can feel relentless, but you thrive off making things better on a day-to-day basis.
• Embody integrity and conscientiousness, upholding the highest standards of performance and ethical conduct in every aspect of the role.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods