Accessibility Links

High Value Cash Associate

  • Department: Retail Operations
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 4773

This vacancy has now expired.

Why not:

Start a new job search

Read our latest blogs

Or create a job alert

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About You
You are a clear communicator understands the importance of following protocol. You can multitask and you thrive in a fast-paced environment. You are able to articulate complex situations comfortable via telephone and face to face.

What to Expect?
You will be responsible for delivering exceptional service to the Retail teams, as a first line of support in processing large and complex transactions. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis. Your team are responsible for a wide variety of tasks including but not limited to, training retail teams, following set processes to complete customer not present orders, monitoring and charging Bank Transfers. You will Support the Harrods Retail Teams by providing expert advice, guidance and coaching both over the phone and in person to ensure correct process and procedures are followed and transactions completed successfully.

What is important? 

This role will include the ability to work weekends as well as a mixture of early and late shifts on a rota basis.You will be required to complete a certification in Anti Money Laundering which will be funded by Harrods.This role is a combination of both customer facing interactions and office-based task.

Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that at Harrods, we have no limit in exceeding expectations. We always help each other out and have trust in each other.

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

People Stories
Our message to you on Covid-19
Our message to you on Covid-19
Dear candidates,  As a result of these ongoing uncertain times we have taken the decision to temporarily pause our ...
Food for thought
Food for thought
Today is Earth Day and the theme is climate action. Food waste is a serious polluter contributing to the climate crisis....
When anything is possible, what can’t be done?
When anything is possible, what can’t be done?
I remember returning back from maternity leave after having my son Finn back in 2014 and going out on the HR conference ...
We are Harrods
We are Harrods
We’re delighted to have won Employer Brand of the year at the Employee Engagement awards. Read on to find out what...

We are proud to have been awarded