IT Service Delivery Analyst

We are seeking an IT Service Delivery Analyst that can support the day-to-day operational workload across our core Service Management processes (Incident, Change, Problem, Risk, and Knowledge), build strong relationships with our stakeholders and bring fresh and innovative thinking to the IT Services we deliver. You’ll assist in the design and delivery of service monitoring and assurance, as well as ensuring the quality of our data held in the Service Management Tool. In this role, you’ll support Service Design and Transition activities by working with Service Delivery managers and Project teams. While based in Hammersmith, this role will require time in the Knightsbridge location and may require some travel to other Harrods office locations e.g., Thatcham.

About Us

Harrods’ IT comprises of a broad and tailored offering to support out our luxury store in Knightsbridge, London and our Harrods.com website, as well as our wider Retail, Sales, Buying, Distribution, Fulfilment and Corporate functions.  Our IT offering is supported by a mix of in-house technology and 3rd party partnerships, our success if defined by our integrated and united approach to a full IT operation. We are looking to adopt and implement best practices and ways of working to ensure that all of our ITIL processes are both effective and efficient.

About You

You’ll be familiar with ITIL and Incident & Problem Management processes. You’ll have proven experience of working with ITSM toolsets (e.g. Freshservice, PowerBI, JIRA) and with 3rd Party suppliers. With excellent communication skills, you’ll have a strong focus when dealing with both internal and external parties. You’ll have a great knowledge about IT Project Management, IT Development & Configuration lifecycles, service design, transition and deployment processes and capabilities. You’ll also have good PC literacy (Word, Excel and preferably SAP) and a keen eye for detail.

Our promise to you

No one gets slotted into a box at Harrods. We’ll encourage you to be yourself and bring your whole personality to work. Then, together, we’ll find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible. You’ll enjoy the support of a knowledgeable and experienced team and be part of a digital business transformation that will give you first hand experience of IT analysis.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount, a season ticket loan and much more.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram