Maintenance and Store Services Manager

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

Our Store Development department are going through an exciting period of change with new and regular projects affecting our store layout and business opportunity. We’re looking for a Sore Services and Maintenance Manager to join our team to develop the road map for soft and hard services and lead our teams to deliver excellent services to our business and maintain the cleanliness, functionality and immaculate presentation of our iconic store.

About you

You will be an experienced manager, accustomed to leading skilled professional to deliver efficient maintenance support work across hard and soft services of facilities. You’ll have demonstrable experience and knowledge of facilities maintenance and management as well as crisis management. You’ll be an ambassador of health and safety as well as best practise in your field and be recognised as an excellent communicator, able to lead and work with a diverse workforce.

You’ll have experience of managing department expense and capital budgets, working to improve and maintain efficiencies whilst partnering and managing relationships with 3rd party suppliers.  You’ll need experience of managing Capital Projects and Minor New Works to deadline and business target whilst driving innovation and business improvement within your business area.

What to expect

As the Store services and Fabric Maintenance Manager you will, set, coordinate, implement and manage the strategic and tactical objectives of the Store Services and Fabric Maintenance provisions within the Facilities Management department to ensure the highest possible standards of fabric maintenance and cleanliness attaining to stakeholder requirements and expectations in a consistent and sustainable manner.

You’ll partner with a diverse peer group of stakeholders across the wider store development department as well as partner with the store managers to ensure they are kept informed on all maintenance work.  You will deliver the roadmap to develop and mature your teams as integral operations of the business whilst building lasting relationships, business wide.

What is important?

Our team is reliable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.