Online Trade Assistant Manager

We have an exciting opportunity for an Online Trade Assistant Manager to join our Digital team here at Harrods. This role is responsible for delivering a data-driven merchandising and trading strategy, optimizing the online customer journey, and ensuring seamless collaboration between Buying, Marketing, and Digital teams.

About the Role

The Online Trade Assistant Manager will own and refine the category, brand, and product hierarchy, ensuring a strategic and customer-first approach to site navigation and merchandising. You will be monitoring weekly and monthly trade performance, analysing key metrics such as sales, demand, conversion rates, AOV, and returns.

You will also;

• Ensure seamless execution of all promotional activities, including seasonal campaigns, sale events, and exclusive launches.
• Manage the Online Trade Assistant, ensuring accurate and timely execution of product uploads, categorization, and data management.
• Provide coaching and development opportunities for the Online Trade Assistant, ensuring best practices in digital operations.
• Act as the key point of contact for online trade queries from Buying, Retail, Concessions, and Customer Service teams.

About You

The ideal candidate is a critical thinker with a proactive approach, able to anticipate challenges, identify opportunities, and drive solutions that improve performance. They should be commercially driven, highly analytical, and detail-oriented, with a strong understanding of online trading, digital merchandising, and e-commerce KPIs.

You will also have the following;

• Previous years’ experience in an e-commerce trading, digital merchandising, or online commercial role.
• Experience in sales reporting, performance analysis, and forecasting.
• Ability to prioritise workload and work efficiently in a fast-paced, high-pressure environment.
• Strong communication skills with the ability to influence and collaborate across teams.
• A keen interest in retail, luxury, and brand positioning within the market

About Us 

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods