PMO Analyst

We have an exciting opportunity for a Portfolio Management Office Analyst to join our IT team at Harrods.

This is a hybrid role with the expectation being 3 days in the office per week.

About the Role

The Portfolio Management Office (PMO) Analyst supports the effective delivery and management of projects and portfolios across the Harrods IT Directorate and wider business, with a clear focus on improving both the quality and speed of delivery. The role ensures appropriate governance, controls and PMLC models are applied across projects of varying scale and complexity, while providing timely, accurate and insight-led portfolio information to support effective, data-driven decision-making.

The PMO Analyst will undertake a broad range of activities including programme and project management support, championing the project management framework, supporting Project Managers and governance groups, and analysing and reporting project and portfolio performance. This includes supporting assurance and quality control, financial tracking, risk and issue management, change control, knowledge management and overall portfolio management, ensuring appropriate standards, processes and tools are consistently applied.

Working closely with project teams, stakeholders and senior management, the PMO Analyst will build strong working relationships and use sound judgement to navigate ambiguity, assess risk and apply governance pragmatically and proportionately. They will be a proactive self-starter, working independently with minimal day-to-day oversight, taking ownership of their responsibilities, prioritising effectively and driving activities through to completion, escalating where support, decisions or intervention are required.

About You

You will have PMO expereince either in a Coordinator or Analyst role ideally in a retail setting. You’ll have experience of supporting RAID management activities including maintenance of associated registers, along with experience in support activities that drive effective project and resource planning.

You’ll have demonstrable experience of analysing project, portfolio or operational data and converting complex information into clear insights, recommendations and actions that have supported decisions or measurable improvements.

You will also have:

• Demonstrable experience of independently identifying and delivering improvements to reporting, processes, controls, tools or ways of working, from initial opportunity through to implementation and measurement of benefits.
• A good understanding of end-to-end project lifecycle
• Financial / numerical acumen / Financial monitoring
• Advanced ability to interpret and analyse data, identify trends, anomalies, root causes and correlations, and translate findings into concise, meaningful insights and recommendations for senior stakeholders.
• Ability to map business processes and produce clear written instructions and guidelines
• Business case development and benefits realisation tracking
• Strong written and verbal communication, ability to influence and negotiate with the wider IT team

About Us

Harrods is one of the world's most iconic luxury retailers, renowned for delivering exceptional experiences to customers from across the globe. As we continue to evolve our business and invest in our people, technology, and capabilities, we remain committed to setting the benchmark for excellence within luxury retail. Our mission is simple: to create extraordinary experiences that inspire and delight, while building a workplace where talented individuals can perform at their very best.

Our Promise to You

Join us in making the impossible possible. In return, you'll be part of a collaborative and ambitious team where your expertise is valued, your development is supported, and your career opportunities are as unique as your aspirations.

Alongside a rewarding environment, we offer exceptional opportunities to learn, grow, and build a meaningful career across one of the world's most recognised luxury brands.

Uniquely You

While this advertisement outlines the experience and capabilities we believe will help you thrive, we recognise that talent comes in many forms. If your experience aligns closely with most of the requirements and you're excited by the opportunity, we'd love to hear from you.

At Harrods, it is the individuality, authenticity, and diversity of our people that make us extraordinary. We welcome applications from all backgrounds, cultures, experiences, and perspectives, creating an inclusive environment where everyone can belong, contribute, and succeed.