POS Business Analyst

We are looking for a Business Analyst (Point of Sale) to join our IT team here at Harrods. You will play a pivotal role in defining and maintaining business processes and functions supported by our suite of POS applications.

About The Role

As the Business Analyst (POS)  you will be responsible for delivering a consistent, precise, and detailed set of business requirements for POS projects and initiatives: analysing and documenting business requirements for key processes and producing the prerequisite Harrods and POS supplier documentation.

You will also;

•  Identify and improve governance standards around POS for business analysis processes and deliverables.
•  Deliver  business value throughout the entire project lifecycle and beyond, ensuring that the solutions implemented align with business objectives
•  Manage the POS backlog across the various POS applications; and track the agreed priorities with business stakeholders in conjunction with the Retail Systems Manager and Business Relationship Manager.

About You

As one of our Business Analysts, your enthusiasm for the business analysis discipline, along with your resilience under pressure and drive for continuous improvement are essential traits. Your focus will be on delivering business value throughout the entire project lifecycle and beyond, ensuring that the solutions implemented align with business objectives.

You will also have the following;

• Proficiency in POS software and hardware, including troubleshooting and identifying opportunities for improvement
• Strong understanding of the integration of POS systems with other business
• Awareness of PCIDSS, and GDPR for payment & customer data privacy compliance
• Previous experience in business analysis within POS and retail environment

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our Foodhalls and restaurants) and a season ticket loan.

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods