The Reservations Agent is responsible for maximising bookings by delivering a pleasant and efficient reservations service. Also in this role, you will deliver meticulous administrative duties ensuring that every detail of each reservation has been accurately recorded following established procedures.
About you
You are passionate about motivating and inspiring your colleagues to provide an exceptional service. You are able to respond effectively to customer complaints ensuring the necessary information is given to the right people.
You are well organised, adaptable and enjoy problem solving. You will be able to observe the flow of the restaurant during service hours and communicate any necessary information to the guests and managers.
You will have a great deal of experience within a fast past environment.
What to expect
This role is all about delivering an exceptional service at Harrods. You will be work closely with the Reservations Manager assuring a smooth flow of reservations, particularly during peak time and you will be able to identify any possible issues. Attention to detail is key in this role, and some of your duties will include supporting any administrative duties, ensuring they are completed accurately and on time. With your interpersonal skills, you will be an ambassador of each restaurant and the first point of contact for the restaurant’s customer enquiries and bookings. You will take the lead on making sure that all of the websites and booking sites are updated with the necessary information. By observing your team, you will identify opportunities to train and keep them motivated in enhancing the client experience.
What is important?
Experience in a similar role within food & beverage. Our team thrive on the ability to exceed clients’ expectations. It is essential we create and deliver an extraordinary customer experience. Providing a unique and tailored service to meet the needs of our clients is key. Harrods is renowned for providing a world class service to our clients from all over the world.
Our Promise to You
You will benefit from an excellent benefits package, including a company pension, flexible working, your birthday off, up to 33% in-store discount and a season ticket loan.
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram