Restaurant Reservations Agent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
The Reservations Agent is responsible for maximising bookings by delivering a pleasant and efficient reservations service. Also in this role, you will deliver meticulous administrative duties ensuring that every detail of each reservation has been accurately recorded following established procedures.
About you
You are passionate about motivating and inspiring your colleagues to provide an exceptional service. You are able to respond effectively to customer complaints ensuring the necessary information is given to the right people.
You are well organised, adaptable and enjoy problem solving. You will be able to observe the flow of the restaurant during service hours and communicate any necessary information to the guests and managers.
You will have a great deal of experience within a fast past environment.
What to expect
This role is all about delivering an exceptional service at Harrods. You will be work closely with the Reservations Manager assuring a smooth flow of reservations, particularly during peak time and you will be able to identify any possible issues. Attention to detail is key in this role, and some of your duties will include supporting any administrative duties, ensuring they are completed accurately and on time. With your interpersonal skills, you will be an ambassador of each restaurant and the first point of contact for the restaurant’s customer enquiries and bookings. You will take the lead on making sure that all of the websites and booking sites are updated with the necessary information. By observing your team, you will identify opportunities to train and keep them motivated in enhancing the client experience.
What is important?
Experience in a similar role within food & beverage. Our team thrive on the ability to exceed clients’ expectations. It is essential we create and deliver an extraordinary customer experience. Providing a unique and tailored service to meet the needs of our clients is key. Harrods is renowned for providing a world class service to our clients from all over the world.
Our Promise to You
You will benefit from an excellent benefits package, including a company pension, flexible working, your birthday off, up to 33% in-store discount and a season ticket loan.
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are now looking for an experienced and strategic Buying Manager to lead our furniture department in our Home division. This role is a 12-month fixed term contract. About the Role In this key leade
Reference
VAC- 47392
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Here at Harrods, we currently house more celebrity chefs, exclusive dining brands and unique food halls than any other location in the UK. As a Pastry Chef de Partie you will be joining a passionate,
Reference
VAC- 47301
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Permanent
Description
Our Distribution team is now looking for a dedicated Warehouse Operative to support the seamless operation of our state-of-the-art hub in Thatcham. As part of the wider Supply Chain function, this rol
Reference
VAC- 34962
Expiry Date
01/01/0001
Job managed by:
Sarah ManningJob managed by:
Sarah ManningSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Here at Harrods, we currently house more celebrity chefs, exclusive dining brands and unique food halls than any other location in the UK. As a Pastry Commis Chef you will be joining a passionate, sup
Reference
VAC- 47509
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Our Food and Safety team are now looking for a new Quality Assurance Operative to join their experienced team in our Harrods Knightsbridge production kitchen. About the Role As a Quality Assurance Ope
Reference
VAC- 47247
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our Food and Safety team are looking for a new Quality Assurance Operative to join their experienced team in our Harrods Knightsbridge production kitchen. About the Role As a Quality Assurance Operati
Reference
VAC- 47245
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our Food and Safety team are looking for a new Quality Assurance Operative to join their experienced team in our Harrods Knightsbridge production kitchen. About the Role As a Quality Assurance Operati
Reference
VAC- 47243
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are recruiting for an Assistant Merchandiser. This is a fixed term contract until August 2026.About the Role As an Assistant Merchandiser, you’ll support the Merchandiser in planning and trading wi
Reference
VAC- 47219
Expiry Date
01/01/0001
Job managed by:
Freja KaneJob managed by:
Freja KaneSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Our Night Chefs are an integral part of our award-winning production kitchen. They ensure that our world-class food halls and deli counters are stocked with mesmerizing products ready for our customer
Reference
VAC- 47156
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for a Paid Media Executive to join our digital team here at Harrods. The purpose of the role is to support the business in executing paid media campaigns across various platforms.About
Reference
VAC- 46941
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanRead our insights

Content Type
EventsPublish date
07/17/2025
Summary
H beauty and our LGBTQIA+ Network proudly stood together at Bristol Pride 2025, celebrating inclusivity, self-expression and community. #TogetherHarrods

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and
Recently viewed jobs