Rolex Sales Associate

As a Sales Associate within our Rolex Certified Pre-Owned department, you will be responsible for creating world class customer experiences for each and every client. Our Sales Associates take time to understand and learn about our customers, combining the “Art of Selling” with their comprehensive product knowledge; this tailored service approach leads to achieving sales targets as well as repeat customer visits. 

About the Role  

Working within our Rolex Certified Pre-Owned department, you will use your knowledge and understanding of the watches market to deliver an elevated sales experience, tailoring your service approach to each client to close sales and build a loyal client base. 

You can expect each day to bring a new challenge and experience, our teams are trusted to work with autonomy whilst ensuring; high visual merchandising standards, adequate stock levels and replenishment, championing our Harrods Rewards scheme and our customer feedback surveys. 

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You 

To be successful within this role, you will have a strong retail background in sales with Fine Watches, and an understanding of the market and industry to story-tell to our clients. You will be dedicated and disciplined in your work, and be a leading example of excellence in your team. You will be ambitious and experienced in working towards sales targets, striving to achieve our group mission whilst continually learning and developing to achieve more. Your high standards will set you apart, taking pride in your appearance, punctuality and adherence to Harrods policies.  

As well as this, you will also: 

• Have great organisational and communication skills to keep the shopfloor running smoothly. 

• Be a problem solver, ask questions and listen effectively.

• Be adaptable to your audience and environment.

• Have the ability to remain calm, and measured, even when under pressure.

​About Us  

Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods