Rolex Technician

Performance and prestige. A Rolex is designed and built to last. From the conception of a Rolex watch to the time it leaves the workshop, every step of its development and manufacture follows a single critical requirement: quality. Rolex watches are crafted from the finest raw materials and assembled with scrupulous attention to detail. Every component is designed, developed, and produced to the most exacting standards.

In its perpetual quest for excellence, Rolex constantly enhances the aesthetics and technologies of its emblematic timepieces. They are an invitation to push boundaries, to reach ever higher. With, as always, the same promise of outstanding quality thanks to the Harrods complete, in-house mastery of watchmaking expertise.

As a Technician within our Rolex team, you will manage a range of repairs and work in collaboration with our Aftercare Services team. You will be passionate in ensuring the best quality of work is given to our clients and Rolex watches.

About the Role 

You will be responsible for delivering repairs to our Rolex watches and maintaining all documentation and admin duties in our Rolex aftercare services. 

You will work in a well-equipped workshop with two Rolex accredited watchmakers with over 25 years’ experience collectively. In collaboration with Rolex, we are committed to continuous training and development for our colleagues ensuring we continue to make anything possible for our clients.

In addition to this, you will also be responsible for: 

• De-casing of watches brought in for servicing.
• Guaranteeing all paperwork is appropriately filled out, attaching any required testing documentation, before passing the work to Quality Control.
• Ordering additional required spare parts as per current policies and procedures.
• Ensuring that all spare parts used are allocated to the correct job and all spare parts are received and correctly invoiced and stored.
• Actively following up on any incorrect orders for a resolution as soon as possible. 
• Accurate estimate creation and uploading to repairs file.
• Reassembly of watches after servicing.
• Rolex “Quick Service” – Bracelet & strap adjustments, replacements and link adjustments.   

About You 

You will have worked with Rolex products in a similar capacity.  

In addition to this, you will also possess the below qualities and technical skills. 

• Basic mechanical watch movement knowledge.
• Level 20 Rolex accreditation is desirable, but all required training for the right candidate will be provided.
• Self-motivated and well organised.
• Attention to detail with good eye/hand coordination and concentration.
• Understanding of customer expectations/requirements.
• The ability and passion to work in a team environment.
• Pro-active problem solving.
• To act as an ambassador for Rolex aftercare.

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise To You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday plus bank holidays, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.