Senior Technical Manager
- Full Time
- Hammersmith
- Buying and Merchandising
- Fixed Term
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
We are recruiting for a Senior Technical Manager to lead our Harrods Own Label Strategy through the Quality Assurance team.
About the Role
As the Senior Technical Manager you will be responsible for the leadership and implementation of the Harrods Corporate Social Responsibility principles, alongside legal and technical compliance across all categories: these include Apparel, Accessories, Homeware and Christmas. You will be accountable for the integrity of the Harrods Brand through effective product and supplier approval and management.
You will lead the Harrods Own Label Quality Assurance team day to day, including all people management activities, training, coaching and development of their knowledge and skills. You will ensure the Technical Team deliver in line with key dates and take ownership of tasks in line with these critical timelines. You will also create and implement the Technical Strategy for each category in line with overarching business objectives.
Your duties will also include:
- Sourcing and onboarding Suppliers, responding to short- and long-term product strategies.
- Building and fostering excellent supplier relationships.
- Monitoring supplier performance seasonally, lead technical reviews, Vendor Score Card process and contribution to Supplier Appraisals
- Researching into, and lead, memberships to industry bodies, networks, working groups, be able to call on network for support, advice and sharing of innovation.
- Creating and regularly reviewing Harrods Supplier Manual, T&Cs and the Brand Standards ensuring these are adhered to across the supply base and protect Harrods commercial compliance and interests.
- Taking ownership of technically related documents required by suppliers to include auditing documents, technical spec sheets etc. To monitor and update regularly, actively revisiting with suppliers.
- Continuous monitoring of product quality through competitor benchmarking; with the aim to deliver best in class, reviewing seasonally, delivering results to the wider team and ensuring implementation.
- Leading enquiries together with Legal and CSR into emerging or new product laws.
About You
You will have a wealth of experience in a similar role, be passionate about product, with an eye for technical detail and excellence. You will hold a technically-oriented qualification, preferably at degree level, is desirable. Hailing from multi-product business, you will have the expert knowledge and ability to move between product areas with assurance across hardlines, homeware, stationery, bags and accessories, apparel. You will be confident to positively challenge technical processes with experience in delivering improved changes.
Our Senior Technical Manager will have in depth knowledge of compliance laws and certifications, with a proven track record of developing site standards with experience in third party certification as well as working with small artisan suppliers.
The ideal candidate will also have:
- Experience in supplier auditing.
- Knowledge of of sustainability, CSR processes and ethical management Excellent team management capabilities, at Manager or Head Of level.
- A strong customer service focus when dealing with both internal and external parties.
- A collaborative leadership style, and able to join the dots across the business.
- Commercial acumen and able to understand key areas for opportunity.
- A flexible approach – able to adapt between strategic big picture thinking and a detail orientated analytical approach.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, eligibility for a competitive bonus flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are now looking for an experienced and strategic Buying Manager to lead our furniture department in our Home division. This role is a 12-month fixed term contract. About the Role In this key leade
Reference
VAC- 47392
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are recruiting for an Assistant Merchandiser. This is a fixed term contract until August 2026.About the Role As an Assistant Merchandiser, you’ll support the Merchandiser in planning and trading wi
Reference
VAC- 47219
Expiry Date
01/01/0001
Job managed by:
Freja KaneJob managed by:
Freja KaneSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are recruiting for a Buyer to lead our Christmas, Seasonal and Arcadia team. This role is a 12-month fixed term contract. About the Role As the Buyer for Christmas, Seasonal and Arcadia, you will
Reference
VAC- 47391
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Fixed Term
Description
We are currently recruiting for a Campaign Trade Assistant to join our Buying team here at Harrods.About the Role The Campaign Trade Assistant supports the seamless delivery of seasonal trade campaign
Reference
VAC- 45920
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbyRead our insights

Content Type
EventsPublish date
07/17/2025
Summary
H beauty and our LGBTQIA+ Network proudly stood together at Bristol Pride 2025, celebrating inclusivity, self-expression and community. #TogetherHarrods

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and
Recently viewed jobs