Supervisor – H Café - Henley

We’re very excited to be opening our first Harrods stand-alone café destination outside our Knightsbridge home. H Café, is due to open in Henley in October and will bring the Harrods café experience to our customers, offering a delicious menu of dine in and dine out options.  Located in Market Place, the H Café will also operate as a lifestyle destination; showcasing a curated range of gifting options across food, drink and home accessories.

This new destination will deliver a more flexible experience to our customers and this new approach to luxury retailing will provide them the opportunity to have orders from Harrods.com, delivered and returned to H Café via click and reserve.

We are looking for a Supervisor to join the team and support both our General Manager and the wider team. You will be inspiring your team to deliver exceptional customer service and high standards.  You will have strong commercially acumen and leadership skills. 

Being fully flexible working 39 hours per week (including weekends), you will come from a hospitality establishment and have previous supervisorial or managerial experience.

Your responsibilities:

• Support the General Manager in his/her responsibilities and in achieving objectives.
• Ensure the Café and Click & Reserve run smoothly and that Harrods high standards of safety, quality and service are maintained by the waiters/baristas and sales associates.
• Have a full and comprehensive knowledge of both the café menu and click & reserve procedures.

All our employees play a vital part and therefore we offer:

• A competitive salary package
• 22 days holiday pay (excl. Bank Holidays) and a birthday holiday
• Excellent store discount and on the high street
• Generous pension scheme
• Career development and lots of training opportunities

As well as our benefits package, our invitation is to join something exceptional and elevate your unique contributions into an art form; to act with grace and courtesy, push for greater and exceed expectations. We will journey with you, supporting your success in every way we can. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.