Supplier Development Manager

An exciting position has been created to support the execution of our Supplier Portal, aligned with Harrods’ broader Supplier Engagement Strategy. As the Supplier Development Manager, you will take ownership of developing and driving a comprehensive onboarding strategy, ensuring alignment across key stakeholders, with the overarching goal of achieving 90% supplier adoption across all categories by August 2025. Your focus will be on shaping and implementing a structured approach to onboarding, ensuring it aligns with organisational objectives and enhances our suppliers journey using the portal.

This role is working on a FTC for 12 months.

About the Role

In this role, you will lead the onboarding process, providing strategic oversight and serving as an escalation point for complex supplier issues. You will collaborate closely with cross-functional teams—including Projects, Finance, and Buying & Merchandising, to ensure alignment with key portal milestones and operational goals. You will also develop best practices for supplier onboarding and engagement, ensuring seamless integration of the portal into suppliers’ daily order management processes.

By building strong supplier relationships, addressing challenges at a strategic level, and ensuring cross-departmental collaboration, you will play a critical role in driving supplier engagement and the successful adoption of the Supplier Portal.

Key responsibilities include:

• Developing and implementing a structured onboarding strategy to achieve 90% adoption of the Supplier Portal by August 2025, defining communication plans, key milestones, and adoption metrics to guide success
• Building strong relationships with suppliers by understanding their needs, addressing challenges, and ensuring successful portal adoption through strategic guidance and support
• Overseeing all supplier communications during the onboarding journey, ensuring clarity, alignment with broader objectives, and consistent engagement throughout the process.
• Acting as the primary escalation point for complex supplier issues, providing strategic oversight while ensuring seamless onboarding transitions from setup to hypercare.

About You

You will be an excellent communicator, as well as highly organised due to the nature of the role. You will also be PC literate in excel, Microsoft word and SAP.

About Us

Harrods is one of the world’s leading luxury department stores and we’re be

coming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods