Systems Integration Manager

We have an exciting opportunity for a Systems Integrations Manager to join our IT department here in Harrods. You will be responsible for ensuring service stability, adherence to internal & external service agreements, business continuity, Team management, vendor & stakeholder management, and continual service improvement.

About the Role

As the Systems Integrations Manager you will provide hands on support and integration development expertise (using both SAP CPI & Process Orchestration as middleware) and will have significant experience of Integration Architecture  capabilities, as well as in depth technical expertise of integration platforms and toolsets.

You will also;

• Monitoring operational performance and out of hours support, ensuring the necessary processes and procedures are in place to respond to alerts and incidents, whether that’s within business hours or during out of hours callouts to the on-call team
• Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive
• Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive
• Participate in the Architecture Review Board and Design Authority processes, contributing to discussions as a subject matter expert
• Manage team certifications and training to ensure you maintain the best talents in your team

About You

The ideal candidate will have significant in-depth business process and technical experience in SAP Cloud Platform Integration, API Management and EIC, and will be able to act in an advisory capacity for pertinent design decisions and on the most appropriate approach to delivery.

You will also have the following;

• Passionate about topics in the area of integration, programming and technology in general
• Extensive retail experience of development and administration of SAP Cloud Platform Integration, SAP API Management (Integration Suite), Edge Integration Cell and Advanced Event Mesh
• Strong awareness and adherence to best practices of coding, testing and deployment, with hands-on skills in areas such as ESR / CPI Mapping / Groovy / Java
• Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira.

About Us 

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods