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Wellness Clinic Therapist

  • Department: Beauty
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 4091

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Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

You will be someone who can carry out 111Cryo Whole Body Cryotherapy and Cryotherapy Signature facials to the highest possible standard with a focus on exception customer service in line with standard operating procedures, with due care, attention and sensitivity to the patient’s needs, building a loyal client base.

What to Expect

To consistently deliver an exception standard of service on both Male and Female clients, greet and welcome clients in a calm, patient, confidential and discreet manner and demonstrate pride and enjoyment in your work by consistently upholding professional standards reflecting in client retention and request rate.

You will perform in-depth consultation with accuracy, prior to service, to ensure that the client’s expectations are met and client’s individual needs are taken into consideration, ensure record accuracy of service, recommendation and aftercare, following service and ensure that clients receive the maximum benefit from their treatment whilst adhering to treatment timings.

You must have a calm, flexible and respectful manner whilst dealing with clients delayed for service. Whilst adhering to the Standard Operating Procedures. You will proactively up-selling additional services and having a varied knowledge in all services offered within the clinic.

What is important?

Remaining calm under pressure, you will approach demanding situations in an accommodating and diplomatic manner. As a self-motivated individual you will support your colleagues to deliver seamless customer service and exceed targets. Your excellent knowledge of the beauty industry including health and safety will be essential

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

Follow us on LinkedIn: linkedin.com/company/harrods

Twitter: www.twitter.com/togetherharrods

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