Administrator

Administrator

Our Thatcham based .com Administration team are looking for an Administrator to support across the distribution function.

This role works a fixed shift pattern of 1pm-9pm, 5 days over 7, including weekend work.

About the Role

This role plays a key part in the smooth running of the Online Fulfilment function. You will be part of a team driving the efficient and smooth onward flow of goods through the supply chain whilst providing the level of service excellence that Harrods is renowned for.

In this role you will be responsible for:

• Ensuring all customer orders are processed correctly and to the agreed SLAs.
• Assisting in ensuring that all queries are dealt with in a timely manner and actions are logged for future reference.
• Investigating Delivery Error Forms.
• Performing physical checks of stock in the warehouse.
• Processing and returning stock to storage from cancelled orders.
• Processing online orders for gift cards.
• Running and monitoring system reports and taking appropriate action, where necessary.  

About You

You will be committed to our high standard service and have strong customer focus. You must be meticulous and proactive in your approach with a very keen eye for detail. You will be using online systems in your day to day with the verifying process. You will have excellent time management as well as the ability and willingness to multi-task. You will be able to work in a fast-paced environment whilst maintaining a high standard of work.  

You’ll also have:

• Experience of working flexible hours/days and demonstrate the ability to adapt to the changing demands of the role.
• Willingness to be flexible and adapt to the changing demands of the role.
• Strong numerical, literacy and communication skills.
• Good PC literacy, including SAP and Microsoft Office programmes, e.g Word, Excel, Outlook and Teams.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods