Assistant Manager

Harrods is home to one of the world’s most influential luxury destinations. At Heathrow Airport, this takes on a new dimension: a place where exceptional service meets the energy of global travel, where pace is relentless, and where our Assistant Managers lead with presence, precision and purpose. You set the rhythm on the shop floor, elevate the customer experience, and create an environment where your team can perform at their highest level.
 
This is a role for leaders who are energised by pace, responsibility and high expectations. Dynamic, demanding and deeply rewarding, it is the kind of role where your impact is visible every day and where exceptional performance is recognised and celebrated.
 
About the Role

As an Assistant Manager, you take ownership of your area and lead it with clarity, confidence and purpose. You are a constant presence on the shop floor, setting the tone for service, pace and professionalism in a uniquely time sensitive, high volume environment.
 
You elevate the customer journey by:

• Coaching your team through the standards, behaviours and service moments that define the Harrods experience
• Building capability through regular feedback, structured development and a culture of everyday performance
• Using data and insight to understand your business, anticipate opportunities and act decisively, from flight driven footfall patterns to international customer needs
• Upholding operational excellence across visual presentation, stock flow and the Brilliant Basics
• Collaborating closely with your Sales Manager and wider business functions to coordinate initiatives that shape the future of our Heathrow operation

Your leadership has a direct impact on sales, customer experience and team engagement. In a fast moving luxury environment, you bring focus, resilience and a commitment to continuous improvement.
 
About You

You are a leader who brings out the best in others. You set high expectations and support your team to reach them, creating a culture where people feel motivated, trusted and encouraged to grow. You understand the importance of psychological safety and know how to balance empathy with accountability.
 
You bring:

• A strong retail management background
• Experience leading teams in a fast paced retail environment
• Commercial sharpness and confidence interpreting data to drive performance
• The ability to coach your team to build meaningful, long term customer relationships
• Emotional intelligence, adaptability and resilience in a constantly changing environment
• An appreciation for operational discipline, safety standards and exceptional visual presentation
• Flexibility to work early mornings, late evenings and weekends in line with airport trading hours

Above all, you lead with authenticity, ambition and a belief in what a high performing team can achieve together.

Due to the current demand on the Airport ID unit, new airside pass applications are currently taking approximately 5 months from point of application. Further details regarding timeframes will be provided at interview stage.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.