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Customer Relations Specialist

  1. Full Time
  2. Hammersmith
  3. Customer Service
  4. Permanent
VAC- 27646

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The Customer Relations team are looking for a Specialist to join their team. As a Customer Relations Specialist you will be empowered to manage and resolve the more complex, escalated cases to ensure customer satisfaction throughout.

About the role

The Customer Relations Specialist will ensure the consistent delivery of world-class service to our customers while achieving business goals and sustaining Harrods as the pinnacle of luxury and best in class for customer service. Every interaction and every complaint gives you the opportunity to use your own initiative, not only to surpass customers’ expectations, but to understand trends of complaints and contribute to the business solutions for the long term.

About You

You will be a problem solver by nature and have experience managing high level complaints that have been escalated to senior management. While handling a small case load of complex issues through to resolution, you will also aid the Customer Service advisors within the team.

You will also:

  • Have a deep passion about customer care and being an ambassador of delivering true customer service excellence
  • Be an experienced coach who is confident supporting colleagues to navigate decision making and deliver service excellence
  • Have experience of and credibility to work with our most loyal and often ultra high net worth customers
  • Demonstrate experience of resolving highly complex and high profile complaints
  • Exude confidence and ability to work with and influence senior stakeholders as well as build effective and relationships with internal and external partners (brands, other business areas etc)
  • Have exceptional communication skills in all mediums and channels

About Us


Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
 

Our Promise To You


Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 
 

Uniquely You


At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 


If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram at @togetherharrods

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