Customer Service Operations Manager

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About You
You are a strategy focused manager who also loves to motivate a team. You are energetic and take care in your approach with your team. You’re always thinking outside the box to innovate your area.  You have a genuine passion for going that extra mile, not just with customers, but with your team by training, mentoring and supporting them in their career development. 

What to Expect
It is a contact centre environment based in Hammersmith. You will be sitting with the Continuous Improvement team and your main role will be to provide guidance to the 3 operations assistants who provide administrative support to ensure the smooth running of the Contact Centre and in store teams.

Adopting an innovative and collaborative approach you will encourage and support your  team to deliver operational change and customer experience improvements across all customer touch-points. Ensuring the Harrods brand values are reflected in all interactions and processes, you will solutions focused and continually looking at the bigger picture,

What is important? 
Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that at Harrods, we have no limit in exceeding customers expectations. We always help each other out and have trust in each other.

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.