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Customer System Operations Analyst

  • Department: CRM
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 30485

Are you technically minded with a clear customer focus?

We are looking for a Customer Systems Operations Analyst to join the our Customer Insights Team.

You will be supporting the day-to-day operation of Harrods Rewards, our internal loyalty programme. You will be primarily responsible for supporting operations and promotional campaigns as required, while providing 2nd line support for queries, issues, trouble shooting, investigation and system configuration.

Other responsibilities will include, liaising with suppliers, refining operational processes from implementation, analysis and review, reporting and audit controls and data cleansing. This is not a development role but you will be involved in the development lifecycle.
 
Ideally, we are looking for someone with SQL skills and the ability to interrogate the database, write reports and make minor modifications to the code.
 
If you have the skills we need we want to hear from you today!

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