Employee Relations Assistant

We are looking for an Employee Relations Assistant to join our Employee Relations team here at Harrods. You will play a critical role in ensuring the company’s compliance with data protection laws while providing a positive experience for data subjects seeking access to their personal information.

About the Role

As an Employee Relations Assistant, your two main responsibilities will be to manage and process Data Subject Access Requests received from employees and other data subjects in accordance with data protection regulations, particularly the General Data Protection Regulation. You will be responsible for the end management of all Flexible Working Requests that the company receives from our employees.

You will also be responsible for:

• Receiving and documenting all DSARs submitted by data subjects through various channels including email and Workday.
• Verify the identity of data subjects to prevent unauthorized access to personal data.
• Serving as the primary point of contact for data subjects regarding their DSARs.
• Collaborating with internal departments, including Legal, Payroll, Corporate Health, Security and Customer Services to gather and validate requested personal data.
• Generating regular reports summarising statistics, processing times, and any notable issues or trends for internal review.
• End to end case management of Flexible Working Requests, ensuring line managers execute the process correctly, in line with our Flexible Working Policy, providing support where appropriate.

About You 

You will be a motivated individual that is able to take initiative to manage their own workload and process high volumes of work accurately and to deadline. You will have solid communication skills, being clear and concise, with a high level of written communication and excellent attention to detail. You will be able to handle sensitive and confidential information with discretion and integrity, and will have an understanding of data protection laws, particularly GDPR, and their implications for DSAR processing,

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.