Furniture Specialist / Piano

We’re currently looking for a full time Furniture Specialist to join our welcoming and close-knit Harrods family in our Piano department. If you are a luxury home décor enthusiast with an eye for detail and product specifications, passionate about exceptional customer service and pianos, and confident using technology (ordering systems, MS Excel etc.) this is the perfect opportunity for you.
 
As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
 

About the Role
As a Furniture Specialist, you’ll be responsible for providing world-class, personal customer service and demonstrating exceptional product knowledge. You will proactively build a loyal client database and you will accurately process Furniture orders and continuously drive and convert leads to achieve business goals.
 
Your core responsibilities will be selling pianos and bringing the customers vision to life through your product knowledge and service skills. You will collaborate with Private and Personal Shopping, along with our Harrods Interior Design Team, whilst taking ownership and being accountable for Furniture orders from start to finish, including aftercare, in order to maintain exceptional levels of customer service.
 

About You
You will ideally have experience working in a furniture & lifestyle environment with a  premium or luxury retailer. You’ll be responsible for providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.
 
You will also:

• Have a passion for providing excellent customer service by proactively engaging with all clients and put the customer journey at the heart of what you do.
• Build a great relationship and trust with your customers inspiring them through our carefully curated showrooms, catalogues and presentations and offering them viable design solutions, through full consultations to ensure that each client is fully aware of our range of products and services.
• Dedicate all attention and resources in order to exceed client’s expectations. With excellent listening skills and the ability to adapt to fast-changing situations you will be proactive in finding solutions and tailoring individual experiences. 
• Be an excellent communicator following up on each lead and every sale in addition to keeping clients regularly informed of their order status. You will therefore be well placed to make further recommendations and add on sales should the opportunity arise.
• Be an industry expert, you are constantly following the furniture and piano business and are aware of the latest industry trends.

About Us
Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.
 

Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
 
In return, you’ll enjoy a package that includes an annual salary of £30,160 and access to a competitive commission scheme, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
 

Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
 
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
 
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods