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Head of Business Solutions

  • Department: Support & Infrastructure
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 12123

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The Head of Business Solutions will be responsible for providing innovative vision, strategy, and leadership in all areas of technology use, planning, design and architecture. This individual will collaborate directly with the business stakeholders and decision makers across all Harrods departments to identify, recommend, design, and support cost-effective technology solutions for all aspects of the organization supporting to develop the technology roadmap. They need to be both visionary and pragmatic, focusing on the return on investment of technology systems and their business impact.

About Us

Harrods’ IT comprises of a broad and tailored offering to support out our luxury store in Knightsbridge, London and our Harrods.com website, as well as our wider Retail, Sales, Buying, Distribution, Fulfilment and Corporate functions.  Our IT offering is supported by a mix of in-house technology and 3rd party partnerships, our success if defined by our integrated and united approach to a full IT operation.

About You

The Head of Business Solution is expected to demonstrate leadership expertise to establish strategic direction as well as technical expertise in new technology evaluations and is expected to have expertise in business process analysis.

More specifically, we’re looking for someone with:

  • Experience in retail is essential. Luxury retail or manufacturing is desired.
  • Substantial experience in a similar role, ability to assess, view and create the technology future for a retail business.
  • Very strong influencing skills and ability to communicate complex technologies and processes in a clear and coherent way.
  • Experience of developing Technology Strategy.
  • Demand Management Prioritization.
  • Strong interpersonal skills, including the ability to build and sustain business relationships.
  • Excellent stakeholder management.
  • Strong communication skills, with an ability to describe complex technical topics in straightforward “business language”.
  • Strong architectural understanding at application, enterprise and data levels.
  • Experience of building high performance teams that deliver on KPI’s but also ensure business value is achieved.

Our promise to you

No one gets slotted into a box at Harrods. We’ll encourage you to be yourself and bring your whole personality to work. Then, together, we’ll find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible. You’ll enjoy the support of a knowledgeable and experienced team and be part of a digital business transformation that will give you first hand experience of IT management.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount, a season ticket loan and much more.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram

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