Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
As a part of our team, you will work closely with our Personal Shoppers to deliver exceptional tailored service to our VIP clients. You will be composed, warm and friendly with excellent organisational skills, proactive and capable of working with incomplete information, but also possess teamwork skills as this will be a key part of your role within By Appointment.
What to Expect
We are on an exciting journey to become the world’s greatest VIP service and are brought together by one clear purpose ‘The Art of the Possible’. Our By Appointment team are together making the impossible, possible by creating magic to our customers across all areas in the store.
What is Important
Our team believes in hard work. We celebrate each other’s success and are always honest with each other. We believe that we can be the best shopping destination for tailored VIP services in the world – when we work together, we are unstoppable. We’re leading the way with making anything possible and we will need someone who shares the same values and will do anything for their customers as much as colleagues. Together we are one.
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.