Product Owner

We're seeking a strategic and data-driven Product Owner to join our established Product team.

This is a fantastic opportunity to contribute to the success of a world renowned business and will be an ideal role for someone with existing hands-on experience who is ready to deepen their Product Management craft and drive significant impact across multiple Product areas or value streams.

About The Role

In this role you’ll take ownership of at least two Product areas, manage a backlog for a cross-functional team of 3+ engineers, and work closely with stakeholders to prioritise work that moves the dial on agreed KPIs. You’ll be a key contributor to planning, research, and execution across a wide range of Product initiatives, and you'll use your Product knowledge to drive continuous improvement of Product processes, Identifying and making adaptions where needed, to optimise efficiency.

Sitting within the IT division, the Product team work cross-functionally to optimise and evolve a range of Products that improve customer experience and business activity.  We follow agile principles and methodologies to run a programme of continuous improvement and focus on maximising Product value.

We have a highly engaged group of stakeholders across the business who are eager to contribute to the evolution of our Products. Creating opportunities for collaboration & alignment will be key for success.

The ideal candidate will use their experience and expertise to shape a roadmap of compelling, highly commercial changes. Acting as a proxy for the Product's users, and balancing their needs and expectations with the goals of business stakeholders.

As part of this role you’ll directly contribute to the overall Harrods Business Strategy by delivering initiatives that support or enable it.  You'll lead on creating a clear and memorable Product vision, underpinned by Product goals and you’ll establish effective forums and processes to gain and maintain buy in from key business stakeholders.

You’ll create and maintain a well groomed backlog and prioritise delivery to meet your goals and vision, and realise incremental value for the business and our customers.

IT is a fast paced and demanding environment; you'll demonstrate the determination and ability to work at pace, and remain resilient and committed to delivering at the highest standards. In return you'll have the opportunity to:

• Deepen your craft under the guidance and mentorship of experienced Product leaders in a collaborative, supportive environment that values growth, collaboration, and autonomy
• Work on Products that have significant business and customer impact
• Expand your experience of finding innovate solutions and seeing these delivered to users
• Work for an employer that is committed to supporting colleagues with career development, and offers a comprehensive range of learning and development opportunities
• Access to company benefits including a competitive bonus scheme, healthcare and flexible working

Key Responsibilities for this role Include:

Strategy & Communication:

• Work with the Senior Product Owner and Senior Product Manager to define the Product vision and Goals for the Products you're responsible for and develop clear quarterly roadmaps and high-level opportunity plans
• Communicate progress and priorities effectively to a wide range of audiences
• Achieve stakeholder buy-in through structured, data-backed communication, transparency and collaborative working
• Adapt communication style and medium for different stakeholders

User & Market Insight:

• Conduct competitor analysis to inform feature design and prioritisation
• Combine qualitative and quantitative insight to uncover user needs and product opportunities
• Speak regularly with users, generating and summarising insights
• Define and optimise user flows, funnels, and critical paths
• Build basic impact models such as benefit calculators with limited support

Analytical Thinking:

• Track and interpret key product metrics that tie directly to business outcomes
• Design A/B and other quantitative test proposals with minimal support
• Evaluate impact of releases through data analysis and user feedback
• Use insights to continually refine backlog and product priorities
• Work with analytical teams to make data driven decisions and estimate the value of proposed changes

Execution & Delivery

• Define and prioritise features that align with KPIs and drive measurable outcomes
• Deliver changes with clear scope, timelines, and quality expectations
• Identify & address delivery risks & blockers with effective mitigations, or escalate when needed
• Run, and where needed evolve agile team events (stand-ups, retros, planning, etc.) through regular inspection and adaption
• Work collaboratively with developers, testers and other relevant teams to ensure smooth, impactful releases
• Follow up on releases to quantify value delivered
• Create and maintain a structured, well groomed backlog of changes with clearly defined user stories and acceptance criteria
• Collaborate cross-functionally to find appropriate solutions for the highest priority enhancements

Stakeholder & People Management

• Engage with stakeholders at all levels, navigating sensitive discussions with respect, support and confidence, and work collaboratively to identify, prioritise and deliver iterative Product improvements
• Present comfortably in large forums (e.g., All Hands, Product Reviews, Townhalls)
• Contribute to a team culture that encourages diverse perspectives and lean ways of working
• Work closely with tech leads, platform managers, test leads and scrum masters to drive aligned execution
• Provide feedback and mentorship to Associate Product Owners
• Participate in the hiring process, reliably identifying strong candidates
• Demonstrate interest in people management and development

Nice to Have:

• Certified PSPO I
• Experience in a scaled agile environment (SAFe, LeSS, etc.)
• Strong data fluency (Excel, SQL, GA) or proficiency with experience analytics tools like ContentSquare

Measures of Success:

• Defines and delivers a Roadmap of Continuous Improvement that drives incremental value for the business and our customers and supports the overarching digital & company strategies
• Able to demonstrate the value of changes delivered and communicate this effectively
• Actively works to foster a transparent Product process, ensuring stakeholders feel informed throughout the product lifecycle
• Supports with driving a product mindset throughout the business so improvements that deliver the most value are prioritised, and an iterative approach to delivery is understood and supported
• Commits to growing Product competency by completing product certifications and through independent learning to become a proficient product owner that champions best practice

Uniquely You:

At Harrods we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

About Us

As an organisation Harrods is focused on creating an inclusive culture where all colleagues feel engaged and set up to do their best work.  We take time to celebrate success and work collaboratively to address challenges.  You will have a high level of autonomy, be empowered to drive change, and be supported in both your day to day work and your career development.

We have five employee values that show us the way:

• We take pride
• We Strive to Exceed
• We are One
• We are Human
• We Build Trust

These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers, and with other stakeholders.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods