Reservations Agent

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we drive ourselves to inspire others to always push for more and to create moments of magic for our customers. 

We are looking for a Reservations Agent who will support the Reservations Management Team, managing all restaurants bookings, understanding current offers and promotions available while taking reservations accurately and in a timely manner keeping the business needs at the forefront of your mind. 

About the Role 

As a Reservations Agent, you will manage and coordinate restaurant bookings. You will interact with guests, handle reservation enquiries, and ensure accurate scheduling. Attention to detail is crucial to maintain a smooth flow of reservations, and excellent communication skills contribute to providing exceptional customer service. Additionally, you may collaborate with other staff members to optimize seating arrangements and contribute to the overall efficiency of the dining experience.

You will deliver meticulous administrational duties, following established standards and procedures and ensure to have a good knowledge of both offline and online platforms, and to fulfil assigned responsibilities and daily tasks. 

You will also:

• Maximise revenue by converting enquiries into reservations, recognising business prospects, and taking every opportunity to identify key customer and restaurant needs whilst promoting a business focused mindset.
• Take accountability to look after all the Elite, VIP, Private Shopping, and any other exclusively set channels, ensuring that all required reservations are made, and restaurants notified.
• Regular monitor of restaurant information and menus to ensure it’s reflected across all the required platforms, social media accounts and any other relevant sources and react and ensure to communicate to relevant Restaurant Teams any guest feedback
• Communicate with Restaurant Teams to understand their individual restaurant operational needs, following established processes and SOPs to ensure a smooth operation and maximisation of covers.
• Ensure compliance to GDPR and achieve the required standard consistently
• Know our regular customers and build strong relationships with them.

About You 

You will be confident in carrying out exceptional service as well as being passionate about people, Harrods and going above and beyond to create moments of delight for our customers. You will be the  ambassador of each restaurant and the first point of contact for the restaurant’s customer enquiries and bookings, ensuring thorough knowledge of menus, opening times and other relevant restaurant information.

You will have great attention to detail and organisational skills and excellent communication skills, both written and verbal, as well as being energetic, ambitious and striving for excellence.

Having previous experience in a Reservations Agent or Host role in a luxury environment working with a PMS system is essential. 
You will also have a good knowledge and confidence with the software and the systems we use (SevenRooms, Insight etc.), with any relevant trainings completed regarding this. 

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You  

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return you’ll receive: 

• A competitive salary plus service charge. 
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise. 
• Great career opportunities in multiple locations around the UK and going international. 
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods. 
• Access to a staff Canteen. 
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off. 
• Up to 33% Harrods discount. 

  
Uniquely You  

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods