Senior VIP Insights Manager-Fixed Term Contract

We are looking for a Senior VIP Insights Manager for a 12–14-month maternity cover. The Senior VIP Insights Manager will lead the strategic direction for customer insights and analytics across Harrods Private Client Services, including Private and Personal Shopping. They will have a strong analytical mindset combined with business acumen to highlight key commercial opportunities. 

About The Role

This role will report to the Head of Customer Insights & Analytics, sitting in our Customer, Digital & Strategy directorate – part of our Brand Experience Division (BED). Armed with over a decade’s worth of data and best-in-class technology, with a store stocking everything from marmalade to yachts; no request will ever be quite the same!

Leading a team of three Analysts, the Senior Insights Manager will leverage advanced analytics to enhance VIC client relationships and drive lifetime value. To be successful, you must have experience translating quantitative analysis into commercially valuable insights. You must have excellent knowledge of Excel, SQL, PowerPoint, and using data visualisation software.

About You

The successful candidate will have insight & storytelling experience along with proven experience of turning data into successful business actions for a non-technical audience. You will have excellent communication and presentation skills, along with people management experience and the ability to lead and motivate a team.

You will be highly analytical and a creative problem solver, capable of processing and analysing complex data sets. You will have hands on experience of SQL and data visualisation tools such as Microsoft Power BI, Tableau. Ideally you will be able to understand clienteling and portfolio management principles within VIP databases, and have experience using Python.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods